I’ve never even once been impressed with Apple tech support but I do have a mostly good track record with their hardware. The only problem I had that I blame on Apple is that for years they made iMacs using all laptop components except for the hard drive which was a desktop component. The internal temperature of an iMac is halfway between that of a laptop and a desktop. You can figure out how this story ends.
Software wise my biggest complaint with Apple is the overaggressiveness of their spell check. They don’t understand how people really talk. My friend is recovering from the flu and I wanted to send her a message saying “How’s the sicky today?” The amount of time it took me to get the word sicky into my iPhone was ridiculous.
Where do you get this BS? Only the lowest model iMac is made with what could be termed laptop components. iMacs can have Intel i5 to i7 processors and full power supplies in them as well as fans and stereo speakers designed by Bose. SHEESH!
I agree with the overaggressive spell check, but you just have to be paying some attention. You don't have to accept Apple's spelling, even in an iPhone if you know what you are doing. It takes no time at all to accept YOUR preferred spelling of a word. Just tap the version you spelled on the option at the top of the virtual keyboard rejecting the corrected spelling. Done. I just tried it and it worked perfectly.