This is true but misses the point of running a service oriented business. So you can throw customers off the plane. OK what does that get you. Because you can also charter a small jet and take the four crew members who were responsible for the overbooking to their destination without resorting to the awful contract that the coustomers must agree to in order to fly.
As I understand, a driver could have taken them to their destination too. United needs people in charge who can think. It is appropriate that people dump their stock, the company is being run by people who have reached the level of incompetence.
Agree!
"That's no way to run an airline."