What matters here is the fact that they put these people on the plane. United’s fault. So, did they look for a solution? Between American Delta, and United, there are about 20 or more flights per day to Louisville. I can drive it in 5 hours.
And, if it meant physically dragging a paying passenger off the plane, someone should have put their 4 man flight crew needed at SDF in a van (if that was the issue) and they would have beat that flight to SDF, delayed as it was for a cost of maybe $1000.
They are morons. No other explanation.
You are correct. Take your pick:
fool, idiot, ass, blockhead, dunce, dolt, ignoramus, imbecile, cretin, dullard, simpleton, clod; informal: nitwit, halfwit, dope, ninny, nincompoop, chump, dimwit, dingbat, dipstick, goober, coot, goon, dumbo, dummy, ditz, dumdum, fathead, numbskull, numbnuts, dunderhead, thickhead, airhead, butthead, flake, lamer, lamebrain, zombie, nerd, peabrain, birdbrain, scissorbill, jughead, mouth-breather, jerk, donkey, twit, goat, dork, twerp, hoser, schmuck, bozo, boob, turkey, schlep, chowderhead, dumbhead, goofball, goof, goofus, galoot, lummox, knuckle-dragger, klutz, putz, schlemiel, sap, meatball, dumb cluck, mook
Lost a lot of good people with the merger and the drastic cost cutting sh*thead Smisek implemented. He also destroyed what morale there was. I had meetings with him and he wouldn’t even acknowledge my existence when I said “good morning” to him a few times (I gave up). That’s pretty telling about the kind of “leader” he was. I have nothing but contempt for that man. The current CEO (Oscar) is a good guy but has inherited a huge mess that will take a while to clean up.