“The three ladies were quiet, they weren’t boisterous, they were nice ladies. The woman in question certainly wasn’t drunk. She was sober and when she got off the plane she was walking in a straight line and acting normal. She didn’t argue back or anything like that. . . .
“The male cabin crew on the plane who caught her with the little bottle was a bit of a jobsworth but he was also a nice man. I just think the incident got right out of hand and it could have been handled differently.”
jobsworth: a minor official who insists on following regulations to the letter, especially with the intention of being deliberately obstructive
Great new word to know.