I once got a really bad virus from a link at FR. The only way I was able to fix the bug was to get a root kit and fix it at the lowest level.
I can't remember all the steps, but I'm sure you can google 'root kit' and see if that resolves the issue.
That is exactly what our trusted computer guy just told us.
Root kit sounds like something I could do to seriously mess up their laptop, but I’ll keep it in mind. Thank you.
” I heard that some computers are preloaded with viruses.”
I scanned a new out of the box windows laptop with malware bytes and over 200 files were quarantined.