Trust you to make a negative comment. J.D. Power's customer satisfaction ratings disagrees with you that users think that Apple are "not getting it right":
In the interests of complete honesty, for the first time in history, Apple and Samsung have been swapping back and forth for top place in customer satisfaction between the carriers, both within a few points of each other well within the margin of error of the study. In previous years, Apple has been significantly well ahead of all competition.
Apple has ALWAYS gotten it right. . . and the Apple iPhones have always been the #1 best selling cellular phones in the world. There is a reason.
But, if you want the best, stick with Apple.