Good resource you pointed to, there. I didn’t know how many other injuries had occurred to ip other customers, the woman’s requirement for skin grafts, or the paltry offer McDonalds had made to her for her injuries.
The article doesn’t mention that the coffee was intentionally so hot to reduce free refills, however.
Certainly agree that FR is a unique site on the entire WWW for discussion, hot topics, knowledge and friendship.
But why did McDonald's serve their coffee so hot? Apparently, evidence was produced that, although McDonald's knew people were being burned by its coffee, it, nevertheless, served the coffee hot to save money. McDonald's saved money because internal studies showed that people drank their coffee as soon as it was purchased. Thus, customers eating in the store would not tend to ask for a free refill when coffee was so hot. Finally, it has been reported that McDonald's executives testified that they believed that it would be cheaper to pay injury claims and worker's compensation benefits to people burned by their coffee rather than making any of these changes.Here