That's BS. You certify it is fraud on your account. The credit card issuer prefers the charges. A subpoena will get the information on the account. Apple will be charged back the losses from the bank. If they choose to eat them it's their loss not yours. In all the times my card was abused, no one provided anything like the kind of feedback you are claiming to have received. I don't even get that level of feedback as a defrauded merchant. Part of the merchant agreement to even accept credit cards requires cooperation in credit card fraud investigations. Non-cooperation will void the agreement. So, Sorry. I'm calling BS on your story.
Whatever. The card wanted to argue with me despite the fact that I had never charged anything to Apple. The local LE wouldn’t lift a finger other than verify the location of the thief’s computer at HP in California.
The locals couldn’t bother to get charges against a building contractor who screwed over two separate homeowners. Heck, they couldn’t get charges against a restaurant cook who spit in their own food. But they sure could harass a guy over trumped up charges (not related to my so called lies) until he committed suicide. Believe what you will but life isn’t always happy, happy or follow the rules.