Posted on 02/18/2015 10:09:06 AM PST by Citizen Zed
For Walmart, the dip in its customer satisfaction ratings could spell more trouble ahead. Retailers, after all, are at the whim of the consumer, who is typically looking for a mix of good prices, selection and customer service. If a retailer starts to fail on those fronts, it can end up in what ACSI director David VanAmburg calls "a deadly cycle." On top of that, Walmart's well-publicized struggles with calls from employees for higher pay and benefits may be taking a toll.
"They are not as dominant on the price side as they were, and the quality still isn't there," VanAmburg told CBS Moneywatch. "They haven't stepped up their game on that side, so we are seeing a lot of dissatisfaction by comparison."
Walmart, meanwhile, has been criticized by activists and employees for its low wages, which have prompted embarrassing episodes such as company stores holding food drives for their own workers. It doesn't look very good for the nation's biggest private employer when its workers have to rely on handouts and government aid to make ends meet.
Conversely, the top-rated speciality retail store, Costco, has benefited from a few trends, including its relatively high pay for retail workers and access to benefits, with Bloomberg BusinessWeek calling it the "happiest company in the world."
(Excerpt) Read more at wctv.tv ...
Perhaps in your state, but many states have gone to a distribution throughout the month to avoid that problem
(SocSec is the same way now - in the old days everybody got their SS deposit on one day)
Obama's People are there looking for a score to sue you for an injury whiplash law suit in parking lot.
Do not park your vehicle near anybody there.
People with local walmarts are incredibly fortunate. Even if they don’t shop there, Walmart exercises a most salutary Influence on the cost of living in places it does business. They’re getting visibly lower prices at many of the stores you do shop at - on a very wide variety of merchandise, simply by operation of free market competitive forces .
Amen to everything you said, especially the employees, who seem to be hard working and earnest.
I love the Good Value brand stuff. Equate is a genius brand - ‘equate this to the stuff you were buying before - the only difference is the cost’.
Give me the misfits. The longest serving employee at a local theater here is an autistic man with some musculo-skeletal issues. Been there for 12 years. Their most valuable employee too.
I agree; I refuse to shop at a store that requires a membership.
I just like them. Their meat and seafood is always high quality. Their Kirkland products are great. You see the same staff there year after year. As a single person it wouldn't normally make sense for me to buy in that kind of bulk but I get stuff for my parents so I think it save enough to justify the basic membership I have.
***and I gotta say they are the worst kind of retailer that exists in the marketplace***
I’ve seen worse. The small Mom and Pop stores that have under the table handshake agreements with other stores in town not to undercut each others prices, thus keeping prices high to gouge the poor working men who shop there, and a city council who gets their cut and keeps real competition out.
Then there are those isolated towns with ONE store in which the owner gouges you and treats you like s#!t because he knows you can’t travel 40 miles to the nearest retailer.
I’ve seen those kind of stores in New Mexico and the back hills of Arkansas.
I will take Walmart any day!
I just almost NEVER go to Walmart anymore. Its not because of the employees, or the quality, or the politics. I just don’t like the crowd that is always there. The clientele. I’d rather pay more somewhere else if I have to, and be safe.
Tell your legislators to go to a staggered system like we have here in Indiana and like SocSec uses.
Totally eliminates that “problem”
Even on the name brand stuff you tend to sacrifice either quality or quantity. A lot of the name brands “special” WalMart versions to get in under the price line. I know Levis and Vlassic both sacrificed quality, and Boston Market stuff at WM is smaller. Pretty much the only stuff I get at WM is stuff I want cheap and don’t care about the rest. Being an aquarium owner I need lots of 3 gallon (”car wash” according to their website) buckets, but I only use them once a month so they don’t need to be good, but when it was time to buy a dozen of them I preferred not to spend more on the buckets than the aquarium. Thus $1 (back then, $2 when some had worn out and I needed more) WM buckets were perfect. Got my bluray player there, but only because the Best Buy next door was out of stock, and I did a bunch of research to make sure it wasn’t a WM only (crappy) version but actually the same one.
You ignored the question posted.
“Do you have a source for EBT cards all being refilled on the 1st of the month?”
I totally agree.
As a RICH REPUBLICAN I have memberships at BOTH Costco and SC.
There is no comparison on the quality of the employees, that’s for sure.
I like Walmart too. People here seem to have an awful lot of knowledge about the place for never shopping there. Our Walmart is clean and well run. It’s out on Philadelphia’s ritzy Main Line and I would guess the average weekday shopper has a household income well into the six figures.
I’ve heard about that aspect of Walmart, and I have no doubt your personal knowledge of it is true.
As far as my experience, it’s all from the customer end, and I’m amazed that such a place can stay in business ... given how trashy they are, how bad the customer service is, and the kinds of misfits they hire. Walmart is truly an example of how many people will buy low-quality junk. As I said, I ONLY go with a particular name-brand item that I have verified before is quality, and (as I said) I’m always glad it’s a SEALED product! ... :-) ...
Yeah ... gotcha ... and I understand that.
Having visited the WM headquarters in Bentonville I must say I surprised. The place looks like a state penitentiary building surrounded by giant metal buildings.
They certainly don’t waste any dough on the HQ facilities.
It’s interesting to see the conservative freepers and the liberal freepers also splitting on Walmart, our liberals seem to hate the store, and have all kinds of experiences and anecdotes that most of us don’t run into.
You’re right ... for the most part (and that’s not 100%) ... they are the dregs of humanity!
AND ... a good number of them are CRIMINALS. I see people trying to steal stuff, going right out the door. AND BELIEVE ME, you’re not going to find “me” trying to stop these people who are stealing from Walmart. They’re not paying me to be their security.
Just about EVERY VISIT there, I can see people stealing stuff! That’s basically the primary clientele of Walmart!
I do my best not to go to Walmart. But I don’t go to the Oklahoma State Fair either. Both for the same reason. Don’t know if that makes me liberal or conservative though.
WM/Costco/Target threads on FR are almost as much fun as Catholic/Protestant/Fundamentalist threads.
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