Part of Samsung’s problem is crappy products and service.
I had a Samsung DVR that died not long after the warranty.
I had an i7 Samsung Win7 laptop that died of a motherboard problem a month after the warranty. Due to the cost, I tried to get it repaired locally. Local repair shop contacted Samsung, but Samsung had no replacement motherboards. Thus, I have an $800 Samsung doorstop.
Samsung lost me as a customer. When I see the Samsung name, no matter how good a deal, I pass it by.
Lexmark is another brand I will never buy again, either.
Samsung lost me as a customer. When I see the Samsung name, no matter how good a deal, I pass it by.
A few years ago I spent about $3500 on two Samsung TVs. Both died suspiciouly just slightly after the warranty expired and they wanted an arm and a leg to repair them. I tried speaker to supervisors but they wouldn't budge; $800 just to repair one of the set! They get no sympathy from me. In fact they deserve it IMHO
Samsung lost me as a customer. When I see the Samsung name, no matter how good a deal, I pass it by.
A few years ago I spent about $3500 on two Samsung TVs. Both died suspiciouly just slightly after the warranty expired and they wanted an arm and a leg to repair them. I tried speaking to supervisors but they wouldn't budge; $800 just to repair one of the sets! I said h*ll no and went out and bought an LG and it had better picture quality and features anyway. It's still going 4 years later; 3 yrs after the warranty. They get no sympathy from me. In fact they deserve it IMHO