I know how that works...I’ve seen it done, but Vegas is a hard town. One often gets farther by asking for a supervisor.
I understand about your meltdown...with as many loads of laundry as you do a day, I would have a meltdown, too. No kidding.
According to the helpful guys on the NC forum, a washer is supposed to last 10 years @ one load per day. Mine last about the expected lifespan, accelerated.