You haven't had it all that long...
Did you ever happen to do a googlebing search for reviews and comments on your particular model of 'new Toshiba' to see if there is a history of malfunction with the unit? If that fact can be established then for sure I'd insist on a different product.
Again, my comments on the HP line are that their business models are fairly solid, but the consumer models can be iffy (and of course, you pay a premium for those business models.)
Check on any user reviews of your unit first. If you find a slew of dissatisfied buyers and poor reliability push for something better. If on the other hand, the majority of user reviews are positive, I'd treat it as a fluke and hope they fix it. This time.
Of course, if it happens again...
Did that make any sense?
The Toshiba loaner they gave me for the interim is worse than the one that is headed for the shop. The sound card is faulty so everything from ads to YouTube are broken up and not worth turning up the sound for.
The thing that disturbs me the most is that the original computer came straight out of the box. The laptop was still wrapped in plastic and I had to set it up for the first time. I followed directions and still came out with a POS I don’t want to pay for.
I’ve always had an HP, after the original fiasco of a Gateway, but my friend, Busdaddy has an ASUS and I LOVE that machine. I’m thinking strongly of asking for one, though I need to keep my budget in mind. I don’t know what kind of deal they will offer me.
I will go in on Monday or Tuesday and see if I can talk some sense into them. I mean, I’ve paid off six contracts, so how will they tell me “NO!”?