I’m not sure I have properly explained my situation here.. I am COMPLETELY TECH ILLITERATE.. “safe mode”, BOOT-UP, stop/disable.. Wait, WHAT?.. Bhahahahahhaha..
sorry carlo. i think you’re going to need some experienced help for this (i.e., IT).
computers can run in several different restricted modes. the most unrestricted mode is what you normally come up to when you boot (i.e., from turn on the power to when the computer is operational). that is what “safe mode” or supervisor mode is. it is the baseline operation of the computer (os) with no extranous programs being allowed to run. my computer runing windows can be placed into safe mode by holding down a combination of keys while “booting.” the way to boot in safe mode varies for each computer.
your computer comes with factory installed software (programs, like email or word processing), to which normally you add/install your own favorite programs to do your work on the computer.
now an unauthorized agent/hacker/website is adding software to your computer from a webserver (a computer that allows downloads to yours) or other infected computers on the internet. that is a virus which is trying to do you harm.
you or someone knowledgeable (my next suggestion for you since you are “tech illiterate”) can use the configuration utility software that comes with your computer to manually uninstall or disable, unwanted software to keep your computer safer.
hopefully this will help you manage determine whether the person helping you knows something about what he/she is doing.
“I’m not sure I have properly explained my situation here.. I am COMPLETELY TECH ILLITERATE.. “safe mode”, BOOT-UP, stop/disable.. Wait, WHAT?.. Bhahahahahhaha..”
When I get in over my head I call in professionals. Take it to your local puter shop and explain the problem. They can likely clean it up for a c-note or less.
To find your downloads, click the Start button o the bottom left of your laptob, you should see 2 lists. The left side is a list of programs and the right should have things like
Documents, Picturesn Music. At the top should be your name you used to set up the laptop. Click that, then find downloads and click that.
Search for the programs you downloaded to fix. You will need to click them to install.
Maybe you should take some responsibility to educate yourself, all these things you find confusing and are illiterate about can be learned simply be typing in google “what means Boot computer” and so on.
There is no excuse for not knowing the things you posted:
“safe mode”, BOOT-UP, stop/disable..
Know any teens?
j/k
Given the above, I would (gently) suggest that you're as likely to make things worse by tinkering with things with which you're completely unfamiliar.
Spend a few bucks, save yourself a ton of grief, and outsource the cleanup.
In the meantime, a bit of research into some of the basics others have mentioned wouldn't go amiss.
/.02