[Albion Wilde]

I agree; the parents should have ensured that the letter from the child would include an offer to pay for the replacement. That said, you can't fault the company for entering into the fantasy that made the child want the toy in the first place and using it to encourage the child to take better care of his toys, rather than make him guilty and ashamed for the first mistake. That was sweetly done. Hope the kid and his parents are suitably grateful.

Also, we don't know if the company sent the parents a bill, but since they had the address to send the toy, they certainly could have.

[happyhomemaker]

If you check my comments I never faulted the company. Lego corp is not in the position to raise the child nor teach them a lesson in responsibility. My immediate reaction was that the father was training the child to not even consider “paying” for a replacement when they have been irresponsible. BTW who in the world believes that a 7 yr composed that email?