We’ll just have to agree to disagree. Anytime someone comes in and hands you money for your product - there should be very few reasons to tell them no - I don’t want your money.
Especially in this crappy economy.
You’re coming from the side of “the customer is always right”, known to people in the support/ complaint handling business as “the worst thing anybody ever said”. Because the people who’ve dealt with confused, unhappy or greedy (that’s these two) customer know that these groups of customers are usually wrong, almost always their problem is their own making. And these people always cost you money. It’s the group that one of the cell companies (I think Verizon but I don’t remember) jettisoned a few years ago, their most expensive 10%.
In this crappy economy the “customers” that cost you money are the most important ones to get rid of. Verizon knew, this restaurant knows it, and now you know it.