I see it differently from you I guess.
Maybe you’re not making a great profit.. but you can’t blame that on the customers. It’s up to the business to up the prices or change the menu.
And if these guys really like the food, they give you an opportunity to advertise. Heck give them free food if they’ll appear in your commercials.
I’ve worked food service. I know the math. I’ve seen all you can eat blow up. And I’ve seen it work.
Actually you not only can but you MUST blame it on the customers when they’re deliberately shrinking their bill AND your profit. Why should the business increase the prices for everybody because of two fat lazy SOBs taking advantage of the business? If the regular customers are dining profitably then the price is fine, the problem is the guys that are deliberately screwing you. No reason to punish the masses for these two, it’s not the masses fault.
Fat slobs aren’t an advertising opportunity. “Hey come eat with these fat guys that probably don’t have great taste in food but they have figured out how to get a lot of food for cheap” isn’t good advertising. It draws exactly the wrong crowd. You want people that buy drinks, fill up fast, and get out. Exactly the opposite of these guys. If you’re gonna pick customers to use in your ads you want the ones that only eat one plate and still feel they got their money’s worth.