i have to tell you the story about boarding the dogs up in Warren. They have the Howland Pet resort, we had boarded them there 4 years ago when my niece got married, so we were excited to have some place nice to leave them while we were at the grad party etc. We got them there on Sat for the 3pm check in. the woman behind the desk didn’t inspire a ton of confidence, she couldn’t find their paperwork etc {we had to have our vet fax their shot records etc] but she did finally come up with it, and i gave her the feeding instructions etc. And said, so we will pick them up tomorrow at noon? and she said oh definitely BY NOON, bc we lock the door and go to lunch and no one will be here etc. So fine, Sunday AM, we went to Mass and then had brunch with my bro and his fam and were swinging by to pick the dogs up before stopping back at my brother’s house to say goodbye etc. So we pull up to the pet hotel at 11:30 am, not a car in the lot, locked up tight. not a good sign. so we knock no answer, and the plate on the door says Sundays office open 4-7. SO xshub looks ready to jump down my throat about that until i pull up the website and it has NOTHING on there about sunday pickups 4-7, it makes no distinction about days of the week and has pick ups listed as by noon. He was with me in there on Saturday and heard the woman reiterate that we had to get them BY NOON. so we called the # and of course no one is answering, no one is IN THERE. we are starting to panic, thinking oh great we will be starting our 6 hour drive home at 4 pm!! he was googling other boarding kennels and i was calling them, to see if anyone knew the owners name etc. NO luck. I called my SIL to explain the problem and say we would leave a note on the door with my cellphone # and that xshub would drop xsjr and i at their house and he would come and sit outside and wait, hoping someone would eventually show to feed/let the dogs outside etc. By the time we got to their house [literally 2 min away] my SIL had called her friend Beth who boards her dog there. She is a CPA, she knew the owner’s hub who is also a CPA, so my SIL got the woman’s # and i was able to call her at home. I said, you really do need to have some sort of emergency # listed because had my SIL not happened to know someone who KNEW you, we would have been cooling our heels til 4pm, bc YOUR EMPLOYEE said we could get the dogs at noon, and if i was told that the place wouldn’t be open then we would have made other arrangements. it all worked out ok, but it was nerve-wracking as hell.
That’s annoying.