ML/NJ
I read the entire thread. I guess I wasn’t very clear. What exactly did you tell them, that they thought you were an idiot? Were you ranting?
Let me ask that better. Were you in there yelling about your lost mail and accusing them? Based on your thread-starting post, it’s entirely possible they don’t have any idea why you’re not getting your bill. Were you demanding answers that maybe they had no way of providing? Were you being belligerent?
You are aware how many millions of pieces of mail go through the post office, the sorting machines (the “sortation machines” like the oafs like to call them), how it’s possible at the speed letters are being sorted that some get eaten by the machine, address portions destroyed, etc?
Are you absolutely sure that the bill was actually mailed? There are imbeciles that work for credit card companies also. These are questions I’m trying to get answers to. If they’re treating you like an idiot, is there even a chance that they have a legitimacy to their view?
There are a LOT of people that call and ask absolutely impossible questions, like “is my check coming today?” when we haven’t even sorted out the mail trays yet, or something. If you have a specific complaint with specific information about your bill and you KNOW without any doubt that the PO is at fault, I’d be impressed. That would mean you’ve followed that singular piece of mail from the originating printer, into the envelope, through the Credit card company’s mailroom, to the trucks, and all the interchanges that it must traverse, into the end post office, and through everyone’s hands that may have handled it.
In our office, it’s extremely rare something gets left behind. If it’s come in, it is getting delivered. Every letter, every parcel, every box-holder. I’m NOT trying to call you an idiot, I’m trying to explain rationally, in a “Bash the USPS” current environment, how this can happend, and how they may be bending over backwards for you and you miss ONE bill and complain.