I don’t know who ate the charges.
The fraud people were very circumspect about what would be done except to be very gracious in apologizing for having the problem and the necessity to issue a new card. They did say they would aggressively pursue the thieves.
The issue was raised about law enforcement getting involved. Lord only knows where in the USA the anti fraud people were. Brookstone is in New Hampshire and I am in Tennessee.
It is clearly a federal matter.
bert,
as a local law enforcement officer I can tell you that the problem is massive and yes often involves investigations that cross state lines. Our detectives work closely with bank officials on these matters, we initially list the cardholder as the victim, however we transfer “victim” status from the cardholder to the bank as soon as the bank refunds their customer the cost of the fraudulent transactions.