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To: dangerdoc
try googling without the mac. ipage + crash. 4800 hits.

Danger, there is NO SUCH THING as "ipage" in the Mac world. Whatever crash reports you found using those search parameters are not related to Apple's iWork application "Pages."

iPage is a professional Content Management System for the Internet, built on SQL, for computers using WINDOWS.

Using your search of ipage + crash" I got your 4884 hits... but, aside from a 4 year old article (pre-Pages) about the Mac startup chime on the first page in the tenth position, I had to go to Google results page 4 and a March 2007 forum posting before I found a link that referred to "iPages" (sic) where one user complained about "iPages" crashing. It had just two responses and the original poster stated in the second response that the problem turned out to be with a flakey external USB drive.

In the first TEN pages, 100 links, of your search there are only THREE hits for anything to do with Macs and only TWO with "iPages" (sic). The second, on page 5, actually is a recommendation to use Pages (iPages, in a second mention in the article) in preference to Microsoft Word which the author describes as "crashing ever so often, forcing me to more paranoid that I ever was on Windows . . .". Oh, the next Mac hit is on page 12.

Seriously, Danger, using my search parameters will get you a lot more pertinent hits to problems with Pages... but they are only a few complaints with few responses.

And since my searches I reported above using the applications proper name also did not find a large number of complaints, I conclude, therefore, that there are no serous systemic or specific problems related to Pages. That means there is probably something wrong with your Mac. Most of the far less than 1% of users who may have a problem were told to check the RAM and my experience tells me that you may have a flakey RAM stick. It happens.

Mrs. Doc will check the computer tonight and make sure it is working properly after the updates (which seemed to be the consenses of recomendations).

That's good... but I doubt that any upgrades will solve this problem since Pages has been relatively trouble free. If the problems continue, take it to the Genius Bar and let them diagnose what is causing your problem. If it's a flakey computer, they'll most likely give you a new one.

One more thing you can try. Toss out the preference files for iWork. There are preference for iWork in both the system Library (the folder called Library in the Root directory of your hard drive [Macintosh HD/Library/preferences], not the Library found in the System folder) and in the User Library (Macintosh HD/users/Mrs.DangerDoc/library/preferences) You need to throw out the following files from BOTH of these locations. (Just drag them to the Trashcan on the Dock.) You will probably need to give the Administrator Name and Password to delete the files in the system's Library.

Don't worry if any of those files do not exist... the names depend on the version of iWork you have installed. Just get rid of them. Any iWork application will re-create them for you as needed. Note, that if you have multiple user accounts and the other accounts are experiencing similar problems, toss the preference files in their User Libraries as well.

One other suggestion is to do a Permission Repair on your hard drive. It's usually a good idea to repair permissions at least once a month. To do this, Double Click on Applications/Utilities/Disk Utility. Select the Hard Drive and then click on the Repair Permissions button at the lower left of the information window. It may take a while, depending on how many users, the number of applications, etc., but be patient. That will make sure that all files that are part of your system have the correct permissions to allow you to use them.

32 posted on 01/04/2009 6:43:41 PM PST by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Swordmaker

This is a bit tongue in cheek, but I suspect Apple has benefitted from having smarter users. I have no science bhind this opinion, but I suspect that more affluent and richer people have been the first adopters.

If Apple should be so lucky as to gain parity in market share, it will include some of the same folks who click on everything and install everything. It will then attract the same kind of unscrupulous software vendors that MS attracts.


33 posted on 01/04/2009 6:55:28 PM PST by js1138
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To: Swordmaker

Updates installed, Mrs Doc has been using page for about two hours, no crashes, so far so good.

I tried to quantify how many crashes my daughter is experiencing at school. She states that the crashes seem frequent but that is spread over the whole class. She remembers personally having 3 crashes with lost data last semester. She spends 45 min in class and had about 90 classes over the semester which is about 70 class hours. Dividing by three, that is about one crash per 24 hours on the computer.

This was the first hit when I started looking into the problem:

http://forums.macrumors.com/showthread.php?t=378337

That is where they recommend reinstalling leopard and iwork.

The next thread I looked at was:

http://discussions.apple.com/thread.jspa?threadID=1484288

This is the first place I saw them discussing installing the updates with people verifying that it solved their problem.

Looking in the google tool bar history, I see that the search term was “iwork + crash” “iwork + crashing” “ipage + crashing”

Wish me luck, I stepped away for awhile and my daughter is now using page and so far no crashing for her either after about 3 hours. There were several updates in the que and it looks like they were needed for proper operation of the program.

I bought Mrs Doc a Mac so I would not be doing late night computer trouble shooting. She has one more application to install, hopefully it works and I am out of the Mac IS business once and for all.


38 posted on 01/04/2009 7:26:09 PM PST by dangerdoc (dangerdoc (not actually dangerous any more))
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