[doodad]

Mac users don’t know how to handle the sorts of crises that Windows users find routine. Hmmmm.... Now what does THAT say?

It isn't that so much as it is a lack of effort. When I help a Mac user, "I don't know" is the operative phrase. Both types of machines can have issues, but I find that PC users will at least try before picking up the phone. When I ask a Mac user to verify something for me, since I don't use a Mac on a regular basis, the response is "where is that?" In their defense, I would say that Apple hides many things from the user that would be of help; I guess to protect them from themselves. Just an observation from a weary support guy.

[antiRepublicrat]

I would say that Apple hides many things from the user that would be of help; I guess to protect them from themselves.

I was a bit annoyed at this at first. For example you have to drop into terminal (UNIX command line) to fine-tune the power saver settings. OTOH, I understand it's the user interface concept of progressive disclosure, not hitting the user with a wall of options and capabilities all at once. Exactly where the line is drawn will appear to some people as too simplistic, and possibly others as still to complex.

[dfwgator]

I would say that Apple hides many things from the user that would be of help

I'm still trying to find where that darned 'any key' is.

[Swordmaker]

When I ask a Mac user to verify something for me, since I don't use a Mac on a regular basis, the response is "where is that?"

Just curious. What kinds of things are you asking Mac users to verify that they don't know where they are?