Posted on 01/06/2008 2:39:14 PM PST by Yaelle
I am buying a very expensive though small piece of electronics (a HD camcorder that can fit in a purse or pocket). It's got a great price on Amazon, better than anywhere else. I was thinking that because it's so small and I have little kids, I might need some kind of extended warranty, which I usually never get nor need.
Can I count on the manufacturer to provide good customer service for this product? Should I buy elsewhere in case something goes wrong or I get a lemon? Any suggestions from the techies?
What do you think? You’ve helped me so much already; thanks.
What are the terms of the warranty? And who carries the warranty?
Amazon is OK. They sometimes act as an outlet for manufacturers and other retailers, and can offer quite nice discounts occasionally. I have never had any problem with anything I have bought through them.
Know who you are buying from, they all have ratings and pay by CC.
Me either never a problem.
It’s obsolete already whatever it is. Buy books from Amazon, never obsolete.
I buy electronics from Amazon all the time. As someone said, always use a credit card ... in all purchases, not just Amazon. If something goes wrong the card will return your money under many circumstances.
How do I know from whom it ultimately comes? Scanning the details now, I still don’t see a “source.”
The key with amazon is checking who you are buying through. They serve as a conduit for other retailers and individual sellers.
Why? What are we supposed to do with a book?
;-)
I usually prefer to buy through Amazon. Never had any problems.
It SEEMS to say it is not from a 3rd party. Trying to find any warranty info.
I don’t know about that purchase in particular. Probably you should look at it and see what kind of warranty you get. But I’ve bought a lot of books and DVDs from Amazon as well as such things as a Japanese pole pruning saw and a hydraulic log splitter, and they’ve always been very good about things.
They replaced some books that vanished in the mail, no charge or argument about it. And they allow you to return books any time if there’s a problem.
I got the log splitter from them because it was about half the price offered anywhere else. So, my general experience with them has been excellent.
I usually prefer newegg.com, if Newegg has what I want, as Newegg prices tend to be better, and their computer related selection, my area of interest, wider. But I don't hesitate to go with Amazon if their price is better or they have what I want and Newegg doesn't.
I recommend Amazon.
And no one can guarantee that a product will stay OK, nor does whom you buy it from have much to do with the chances that it will stay ok.
I have spent tens of thousands of dollars on all manner of things at Amazon over the years, and I have never had any problem with anything. I also willingly pay for Amazon Prime shipping each year ($80 for unlimited 2-day shipping; $5 per item for unlimited next day) because the service is just plain wonderful.
In addition to that, if I ever had to return something (for any reason) back it went with no hassle to me (you can even have UPS come and pick it up for a small charge.)
Thank you so much, and thanks to all the others who’ve helped.
I can’t find any warranty info but I assume the product comes with at least some basic thing from Sony (the manufacturer). If I had purchased from a brick-and-mortar I’d probably be tempted to buy an extended.
I cannot think of any overwhelming reasons to not buy from Amazon. The prices can be good, shipping is up to you, and they are pretty good with returns of defective products.
About the only thought I have is the lack of a local retail outlet that you could return (convenience and speed).
As far as manufacturer taking care of you - it depends on the manufacturer, but you should generally receive the same treatment regardless of where you buy it (other than “gray market goods - a whole different story).
Some credit card issuers have automatic warranty extensions built in (been so long since I even had a credit card, I don’t remember which ones).
And as far as extended warranties - they are generally a waste of money, particularly in your case - as they normally don’t cover abuse (children tearing it up). Some can be a bit forgiving, but most will deny the claim if it was dropped, had parts twisted off, etc... IN fact, any signs of abuse can often result in canceled warranty...
That is amazing about the log splitter!
You might also look at NewEgg.com
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