You should read the comments on the ABC site... truly scary. Customers being told to find a screwdriver to dismantle their Dell computers by a customer service rep halfway around the world...
I guess being a Techie it never fazed me, but then there have been times they say to swap this out and I am like you really want me to do that? You sure you don’t want to do this instead? ;P
At least their tech support acknowledges the Intel Motherboard over heating problems, with blown capacitors. When I see that and report it they are quick to get a new Intel board(that will fry in a couple of months) out quick.