I'm not sure yet what we're using but I don't think we do Ghost.
Oh man, I've upgraded dozens of computers but today I was scared I was going to do something wrong. "What if the files I backed up for her didn't really get backed up? What if I toast her pc? Will they kick me out of school, or just make me TA Database Management Systems?"
hehehehe... Welcome to hell... please check your coat in the closet on right as you enter.
There's no purity of basic essence quite like the sense of loss of someone else's data, when you realize that the backup didn't work. Embrace it. :-) (oh... and when you deliver the news... bring donuts. It helps.)
Heh... keep at it, and eventually you'll get to the point that when some user whines about losing their data, you'll just shrug your shoulders and say, "Too bad, you should have had that all saved to your network drive!"
Do I sound burned out?