Like I said, I will believe it when I see it. This is without a doubt the most incompetent excuse for a phone company I've ever had the misfortune of dealing with. I am on the verge of a screaming hissy fit. I first called to set up my account 5 weeks ago and they still haven't got it right. My voicemail still doesn't work, my long distance will only work with one area code, the dumb@sses forget to issue the order for the modem while telling me it's on the way, and the worst part is, every time I call to complain, they apologize profusely, put me on hold for 20 minutes, then come back and try and tell me that it's fixed.....and it isn't! 