[Wneighbor]

All the past times, I have dealt with females, and they were nasty to me. Today, I dealt with a male and, WOW, I think we had a break through! He was polite, informative, helpful, and sympathetic to my concerns.

You know, I have that experience a lot too. Howcome dealing with wimmin is so tedious? I've always found it *much* easier to work with men professionally as well. *sigh* I hope I'm not like that.

[msdrby]

Yeah, I know, I almost feel like caling them back and asking to talk to his supervisor about how nice it was to work with him (and not some catty good-for-nothing who doesn't care an ilk for her job). Then I remember, he was just doing his job CORRECTLY.

I honestly think some of these "girls" are doing the bare minimum in customer care because they really don't care. I mean, what we accomplished today was getting ALL the denied claims resubmitted once and for all. Of course, last weeks call was supposed to have done the same thing, as was the call before that. I truly think that because I complained, my file got placed on a desk and conveniently forgotten about until I raised hell about it.

[Rose in RoseBear]

All the past times, I have dealt with females, and they were nasty to me. Today, I dealt with a male and, WOW, I think we had a break through! He was polite, informative, helpful, and sympathetic to my concerns.

You know, I have that experience a lot too. Howcome dealing with wimmin is so tedious? I've always found it *much* easier to work with men professionally as well. *sigh* I hope I'm not like that.

I was just thinking that about myself yesterday. I have a tendency to sound brusque when I answer the phone. It's intentional --- quite often, the people who call have agendas other than obtaining assistance fixing their problem. When I rap out "Good morning. Thank you for calling Lazy E Tech Support; my name is Rose. May I have your express service code or service tag number, please?" I am imagining a g'nad-type barking at some miscreant in one of his detention classes. <sly grin towards the Master Educator>

Yesterday a customer said I was irritated with him. I wasn't ... but it bothered me that he would think so. (Consequently, I spent 30 minutes on a 2-minute call.) And yet, if I come across as all sweet and caring on the phone, customers will think they can roll me for whatever they want, or think that I'm a know-nothing female. (Women are the worst at that, too!)

Conflicts of perception ...