[Bear_in_RoseBear]

Listening to Rose describe the problem after she spoke with you, it sounds like either the operating system or the hard disk has become corrupt; the ultimate fix in either case would be to reformat the disk and re-install the operating system. But, hopefully HP or the GDTS (Geeks Down The Street) can get you a boot CD so that you can boot from the CD-ROM drive and try to recover your data before re-installing.

[Ramius]

Yup. Sounds like the OS is busted. Maybe the GDTS can do a repair install of XP without a format, but you're right that it would be nice to get to the disk first and rescue whatever you can just in case.

2J... That machine needs some hands-on by the GDTS.