[Ramius]

Yup. Sounds like the OS is busted. Maybe the GDTS can do a repair install of XP without a format, but you're right that it would be nice to get to the disk first and rescue whatever you can just in case.

2J... That machine needs some hands-on by the GDTS.

[2Jedismom]

Probably shouldn't even bother with calling HP? I just think it's going to be futile and they'll probably want to charge me per minute since my warranty is out...which I understand a geek on the other end is just trying to make a livin' too, God bless 'em...but I'd rather talk to them face to face with the machine, if I'm gonna pay 'em...beggin' your pardon.