Must have been QUITE a long time ago. We had one Compaq server when I was in Germany that had multiple hard drives die. The US support folks wouldn't help us 'cause they said even though we were on a US base, we needed to speak to European support...European support said the opposite. Took us a lot of angry calls before they finally sent a replacement drive...which was bad. And so on and so forth.
The STOOPID thing is that I bought my Compaq desktop AFTER this experience. Talk about a glutton for punishment...