What does the checklist say about an emergency call from a hysterical person speaking in a foreign language? Just ignore it and take the next caller who can speak English?
Many years ago I worked at a call center as a bilingual operator. Even through I was only suppose to get Spanish language calls I got calls in every language under the sun. Some were actually people who spoke English with an accent. Got a lot of calls from people in N'Orleans.
There was a child here in the US who called 911 because his mommy wouldn't wake up and the dispatcher was screaming at him to not waste her time.
Calling Emergency can be a crap shoot. Usually they are great. But sometimes you come up with someone who really should not be in that job.