Posted on 05/18/2022 3:30:40 PM PDT by Not_Who_U_Think
Pardon the vanity posting, but I have a question about a refund that I wonder is a scam. I would appreciate your input.
The story: I had a flight cancellation in March of 2020, a flight I had booked through CheapoAir I thought the money was gone, until a week ago, when I got an email saying they were processing my refund and needed 'additional information' and to please contact them.
So I did. The CSR, after getting my refund number transferred me to a lady, in billing. I give my name and billing address, and she then wanted the number of the card I used and I gave it to her, and she say 'that's correct. Now, I need the expiration and three digit number on the back.' I stop and say no, you don't need that for a refund. She responded by saying they would put a one dollar charge on the card, and if it went through, they would then refund the full amount.
I said no, I don't see why you need to do that, I don't want any charge to be placed on my card, just apply the refund. She explained this was the process, and I asked to speak to a super. Super is supposed to call me.
I just went on their website and can't find anything describing their refund process. It just smells to me. I have never had a company need to run a test charge through, unless I was linking two accounts between banks. And yet, it did seem to be the legitimate customer service department.
Pardon wasting your time, fellow freepers, but this just didn't seem right to me. Your thoughts?
Call again and this time say you want it refunded to the original card. Regardless of whether company stored the card info with a card processor or on their local system, they will have the last 4 of the number. Say, “I don’t remember what card I used. What is the number?” They should always be able to give the last 4 digits.
Sounds like a scam to me. They should have your credit card info from when you made reservation.
It’s a scam. They need that info to chart charging to your card. Call the airline customer service yourself and ask them about the refund.
Sounds like a scam to me.
Sure they said $1 “charge” and not an “authorization”? Many companies do the latter just to sanity check that the card is valid. Those just roll off.
In addition, the sentence: “ Our most recent attempt to get in touch with you was on 05/17/2022 18:56:26 (EST), unfortunately could not speak with you.” is grammatically incorrect. Scam!
Nowadays, I put blocks on all emails that are phishy, up to 10 a day.
The scammers almost always have grammar errors.
After googling the phone number, this is a scam number. Somehow, they got the refund number somehow. Maybe an inside job. Thanks everyone! I’m calling the card company.
Fortunately, this was not my first rodeo. I’m not that dumb, I want to see candy BEFORE I get in the van :)
Tell them to send you a check for the full amount
Classic scam. So old it has moss growing on it.
If someone calls YOU, never give them anything. Go on the innertubes and find the listed phone number on the company’s web site. Call THAT to inquire.
If someone really thinks one of these is real they should hang up and call Acme Company customer service themselves to see if it’s real. But almost no company calls out of the cold and wants a credit card number. For me, that’s red lights and klaxons.
It’s a scam.
Recently, I’ve gotten similar email from Amazon, Paypal, ssa.gov, and some other companies and gov’t agencies — they were frauds emails and wanted more CC information, which I refused to give.
Call your CC company and file an incident report; check your CC balanced from bank, daily.
Send a copy of this email to your credit card security department asap. I would ask for the credit card company to reverse the original charge as the vendor failed to deliver.
Scam.
You should cancel the credit card and get a new one.
Have your CC company flag the old card for potential fraud.
Ask them (scammers) for the amount of the refund ?
Check your records — they won’t know the amount.
I agree.
Danger, Will Robinson.
Try calling the company direct, but yes, it has all the earmarks of a scam.
Scam!
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