Do you know if anyone on CourtTV page has given info on how 911 messages are recorded?
In the old days before computers, urgent calls to a metropolitan police station were handled by the Watch Commander, just as they apparently are now in Salt Lake City. Back then, the officer on duty logged the call, in handwriting, and it was mechanically DATE and TIME STAMPED, then he dispatched a radio car, ambulance, etc., to the area. It wasn't unusual for him to dial all but the last digit of the proper phone number at the same time he was taking the emergency call, so no time would be lost.
For there to have been an error in the time of the Smart 911 call, from 2 a.m. to 4:01 a.m., is far beyond belief, and I'm surprised no one in media has questioned Chief Dinse on it.