As I am sure any of you who have owned pets have also noted in your critters, my cats each have their own personalities. This includes their favorite scritch-spots and activities. My six cats are not exceptions. F_ has a love for pens, particularly ones in active use writing; he loves to have his ears rubbed, and can be counted on for an affection head-butt. S_ loves to have her neck scratched, sometimes emulating Linda Blair as she twists around to help get the exact spot underneath my fingers. T_ prefers to be cradled like a baby and have her sides rubbed, all the while commenting on life and the world while simultaneously purring; the appropriate state of relaxation is unfortunately also accompanied by drooling, a small price to pay for kitty satisfaction. M_ is a slut for being brushed, and once the right level has been reached, cannot resist closing his eyes and rolling on his side. He also at that point is unable to keep his tongue entirely in his mouth - very cute. S2_ is happiest when he can cuddle up next to my wife and bury his head underneath her hair, nuzzling her neck. T2_ enjoys “towel-time”, waiting until the shower door is opened and then jumping up to the highest towel-covered zone (hazardous when my wife has wrapped a towel in turban-fashion around her head). T2_ then requires at least five minutes of complete body massage and petting. Any of you visiting are welcome to experiment; we will apply safety principles by cat-claw trimming on a regular basis to blunt the sharp-and-pointies!
With cats, the rewards of a vigorous purring and the kneading of paws (“making biscuits”) are usually a giveaway that the right scritch-spot has been found. Dogs may not purr, but they will lean into your hand when the right behind-the-ear spot has been found, will roll on their backs to allow their chests to be rubbed, and go into the spontaneous “can’t keep the back leg still” when the premier scratching spots have been found. And the enjoyment of a good scritch is not limited to cats and dogs. TV documentaries on bears may not identify their participation in the old “bear-Pope” joke, but will often show them using trees as convenient back-scratch posts.
Now, I view my job as a surgeon in the academic world as not just to operate, but to teach, motivate, re-direct, and hopefully inspire – the residents, the medical students, the nurses, the patients, and everyone else involved. As a behavioralist, I am thankful that these are learnable behaviors, and not traits or skills that one must be born with like Athena bursting full-grown from Zeus’ head. There is hope for all of us that we can learn and acquire these skills; I have to thank CGT for opening my eyes to many of these concepts.
For far too long, especially in the world of medicine, our interactions have been governed by an outdated mode of “leave-alone or zap ‘em”. On a daily basis, if no one hits you with an electric cattle prod, you assume that you are doing okay; but this just works at best to re-direct unacceptable behavior; where’s the reward? Where’s the carrot (or chocolate, etc)? Fifteen days of not being called to the chairman’s office for a “severe chastisement” is not a reward, it just says you were successful in staying off the skyline.
I have never wanted to just “do okay”, and I don’t want the people around me to accept that “doing okay” is where the goal should be set. I want to come in every day and enjoy doing work that I am passionate about, and to share that enjoyment and passion with the people around me. I think that with passion and enjoyment, it is inevitable that people will strive to improve and excel.
So, back to “what I have learned from my cats and dogs". Enjoyment of the right scritch-spot being addressed appears common in the animal kingdom. As I have gone through life, I have realized that humans share this trait. No, we rarely see the purring, paw-kneading, or rhythmic leg-jerking in our fellow humans, and it is socially and politically incorrect to try the scritch-behind-the ear for all but the most intimate partners (and even then, approach with caution and humor!).
Rather, the human scritch-spot is more abstract. The book “The One-Minute Manager” recommends brief but meaningful praise as a part of effective criticism; but I have come to realize that one doesn’t need to and shouldn’t wait for conflict and criticism to give this sort of human verbal scratching. Thanks and expressions of respect and appreciation are how we most like to be scratched, and seem to hit the right spot most often when they are immediate, sincere, and relevant. Most humans do not spontaneously purr, but a quick smile is often confirmation that your attempt to find and address one of the “scritch-spots” has hit the mark.
The biggest requirement is an awareness of the people in the world around you. It does not take much time. It can start with one of the principles from Dale Carnegie’s old book, “How to win friends and influence people” – try to learn and use people’s names. Express your recognition of people’s efforts, and include how they affect you. For the housekeepers who have to come in and clean up the ORs and the ED trauma rooms, I try to remember to thank them for doing this dirty job, because without them we wouldn’t be ready for the next patient.
I try to identify particular points that people have done well, and remark and congratulate them on these points, the more specific, the better – “your knot-tying has really improved over the past week in the OR”, “your operative dictations are getting clearer and addressing the appropriate details”, “I could tell that that irate patient was difficult, and I admire the way you kept your responses under control while under fire”. I also find that including how I feel about these particulars increases the effectiveness of the praise or thanks that I am trying to convey. And the side-benefits of this for me are tremendous – I ENJOY the people around me more, and feel like a better and more positive person – more like someone that I would like to be around and be friends with.
So, everyday I try to look for what I can compliment in the people around me. Sometimes it’s hard; I may be having a bad day, or the person I’m addressing has truly taken a wrong path. That is when I have to concentrate and observe even more, and work at catching them doing something, sometimes ANYTHING, right, and commenting upon it.
Now, while I have mentioned cats and dogs, students, and co-workers, applying these practices should not stop there. Who are the most important people in your life? Your spouse, your family, your friends. My grandfather used to say “Don’t make excuses – your friends don’t need them, and your enemies won’t believe them”. But sincere explanations, praise, thanks, and admiration ARE necessary to build trust and respect. It is even more important to try to practice these things with my friends and family.
Another saying I recall from growing up was a famous line from “Love Story” – “Love means never having to say you’re sorry”. What a crock! Love, which is built on trust and respect, absolutely requires that you learn to say “I’m sorry”, and say it in a meaningful way. That does not mean saying “I’m sorry … but …” – that is simply a further attempt to rationalize and excuse yourself. Learning to apologize includes acknowledging your mistakes, recognizing how they affected people, and pledging to try to improve. Trying to rationalize is just one way of selfishly complimenting yourself – patting yourself on the back just builds up your own pride and ego, and distances you from the people around you. So, concentrate on finding and addressing the scritch-spots of the folks around you; stop worrying about your own scritch-spots, trust the folks you love to address them for you.
Last night, my old fraternity brothers held a wonderful get-together for me over at MS’s house. Some of us have stayed in regular contact; some of us have been away from each other for years. The bonds between us are not based upon time, but rather timeless principles of Christian trust, respect, and love. We found that 20+ years apart were just as the passing of a single day in our relationships. I am humbled that I have been blessed by having all of them in my life. As I have traveled down this road of facing my cancer, I have realized that I have been given a unique blessing and opportunity; I have been given the chance to reach out and reconnect with people, and to tell them (and especially my brothers) that having all of you in my life has helped me to become who I am, and to be a better person. And I thank you.
And finally, I try every day to let my wonderful wife know that I trust, respect, and love her. I continue to be amazed that she puts up with me and my faults and eccentricities. Every day with her is a gift from God for which I give thanks. Having her in my life is truly the best part of every day for me.
So, don’t wait for tomorrow to tell the folks around you how you feel. Love takes work, but it gets easier with practice. What I wish for you today to reach out to the ones you love, and express to them what them mean to you.
Well, that’s the mushy rambling part for today. As usual, my wife and I will find something to laugh about, and something in the world to appreciate with joy and wonder. I pray for the same for each and every one of you.
Until we meet on the other side, may God hold each and every one of you in the palms of his hands.