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We Went to Sears For The First Time In More Than 10 Years and Instantly Saw Why It's Dying
https://www.thestreet.com/amp/slideshow/14193621/1/we-went-to-sears-for-the-first-time-in-more-than- ^ | 6/24/17 | Lindsay Rittenhouse

Posted on 06/25/2017 8:56:12 AM PDT by ARGLOCKGUY

I haven't been inside a Sears store for more than 10 years, until Thursday, June 22. And, wow, did I learn a lot.

Mainly, I came away with a better understanding of why Sears Holdings Corp. is closing an additional 20 stores on top of the 245 it already planned to shutter. And why it has failed to turn a profit in 29 out of the last 37 quarters and seen same-store sales decline in 11 of the past 12 quarters.

I observed alienating treatment of a loyal customer at the store in Jersey City, N.J., which was also messy and uninviting inside.

When I came upon customer Stephanie Rosso, a resident of Jersey City, she was struggling with four employees to get a simple return transaction completed for a dryer she'd bought and sent back to the warehouse that day with the delivery man. Normally, getting a refund takes about two minutes tops.


TOPICS: Business/Economy
KEYWORDS: customerservice; retail; sears
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To: ARGLOCKGUY

Sears is another once iconic American company bought out by a Wall Street corporate raider and milked dry over the past decade. Unfortunately in today’s economy Wall Street investment firms are all about extracting rents for personal gain, not investing, building and creating.

http://www.businessinsider.com/how-eddie-lampert-set-sears-up-to-fail-2017-5

https://www.usatoday.com/story/money/2017/03/22/sears-holdings-ceo-eddie-lampert/99487518/


21 posted on 06/25/2017 9:16:57 AM PDT by Soul of the South (The past is gone and cannot be changed. Tomorrow can be a better day if we work on it.)
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To: ARGLOCKGUY
Sears is almost completely gone from the south San Fran Bay Area. When I moved here 39 years ago, they had a decent store a mile away in an already-aging 1950s mall. It was good for Craftsman tools, appliances, garden equipment, and Die-Hard car batteries. They did a minimal facelift once that didn't help arrest their decline. Near the end, it was a complete mess. They had a "Store Closing" sign up for several years right next to the "Now Hiring" sign!

Sears, San Antonio Center, Mountain View, CA, 1961

Good-bye, Sears, 2011...

New "mixed use" in 2014. The new "urban landscape."

22 posted on 06/25/2017 9:18:14 AM PDT by ProtectOurFreedom
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To: ARGLOCKGUY

I keep thinking someone, or a group of someones on the Board of Directors must have made the decision to let Sears slowly die on the vine. The deterioration is just too obvious, too widespread and prolonged to be spontaneous. I have a sister who worked for them in California maybe 15 years ago. She mentioned the poor management, skewed schedules and low pay even back then.

It would have been kinder to simply cease operating the retail stores or sell them off. I think that’s what happened to Montgomery Wards stores, which used to be one of the retail giants. Of course in today’s world, not many retailers would need that many overlarge brick and mortar stores that need to be lit up and maintained.
Maybe the majority of Sears store could become hospitals , Community Colleges or affordable housing.


23 posted on 06/25/2017 9:19:13 AM PDT by lee martell
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To: oh8eleven
For the past few years, the Sears near me has been stocking less and less - shelves are spaced further apart with less items displayed on each aisle. Fewer free-standing displays for new or featured items, lots of shelf end-caps used for "clearance" merchandise. It's not uncommon to find two or three departments being served by one employee at one register. Yes, it can seem "empty" yet have a check-out line.

One other thing I've noticed: lots of burned-out ceiling fluorescent lights in the ceiling fixtures. It's like the place is slowly fading away.

24 posted on 06/25/2017 9:19:27 AM PDT by Charles Martel (Progressives are the crab grass in the lawn of life.)
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To: tflabo

Sears got rid of all the things a man might buy..its a women’s store ..how many women’s stores do women need??

In the 1980s all the construction workers went there for tools..

Then along came Home Depot


25 posted on 06/25/2017 9:19:37 AM PDT by Hojczyk
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To: xp38

Thanks for sharing that as I was curious to know how Ottawa was going to be affected. Looks like we are losing just the one store.


26 posted on 06/25/2017 9:20:05 AM PDT by OttawaFreeper ("If I had to go to war again, I'd bring lacrosse players" Conn Smythe)
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To: neverevergiveup

neverevergiveup wrote: “Sears had lots of positives in their favor, and blew it. They had history and an exceptionally well-known brand name. They had Craftsman. They were emblematic of the ‘shop from home’ model with their famous catalogue business, and could have made a smart and smooth transition to online purchasing. They screwed up all of this, and now look like Woolworth in their waning days.”

Sears used to be the ‘go to store’ for military families since they knew they could get their appliances, etc., serviced even when over seas.


27 posted on 06/25/2017 9:20:52 AM PDT by DugwayDuke ("A man hears what he wants to hear and disregards the rest")
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To: morphing libertarian
Three months later they opened on the sunday after Thanksgiving
After getting out of the service ('69) and a couple years of college, I managed a mall retail store.
We closed on Saturdays at 6pm, and closed Sundays and holidays.
After a couple of years the mall required all stores to open Saturday til 9pm, Sundays and holidays.
Screw that. I quit and went back to finish my degree.
28 posted on 06/25/2017 9:22:31 AM PDT by oh8eleven (RVN '67-'68)
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To: neverevergiveup

Too bad as you mentioned their Craftsman tools were top shelf quality and also the Kenmore line of appliances. The modern cultural rot has infected deep institutions of once great value. We can cite many examples, J.C.Penney, Target, Macy’s, K-mart, etc.. and others who have embraced the lieberal SUCK.


29 posted on 06/25/2017 9:24:16 AM PDT by tflabo
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To: morphing libertarian

The popcorn back then was so good


30 posted on 06/25/2017 9:25:28 AM PDT by al baby (May the Forceps be with you Hi Mom Its a Joke friends)
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To: neverevergiveup

I think it when Montgomery Ward starting importing from Japan much of the goods Sears sold that was made in the US, it forced Sears and other companies to do the same. The quality of the Japanese goods then was inferior to US goods but a lot cheaper. It is ironic that Ward went kaput a long time before Sears faced that possibility. Just this year most of Craftsman tool that were US made finally disappeared in favor of Chinese crap.


31 posted on 06/25/2017 9:26:43 AM PDT by antidemoncrat
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To: God luvs America
3) the cashiers struggle to speak english- again, spanish...

You were obviously in the wrong line, for English, you need to be in line one.

32 posted on 06/25/2017 9:26:49 AM PDT by going hot (Happiness is a Momma Deuce)
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To: neverevergiveup

Their catalogue was the best things they had going for them. The hours spent pouring over that picture book were endless.
From underwear to furniture: they had it all. Even homes at one time.

SEARS MODERN HOMES:
https://www.youtube.com/watch?v=dKP2RTLkiTg


33 posted on 06/25/2017 9:28:08 AM PDT by V K Lee (DJT: "Sometimes by losing a battle you find a new way to win the war. ")
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To: ProtectOurFreedom

Noting says “mixed use” like an $800,000 condo overlooking a Safeway parking lot! :)


34 posted on 06/25/2017 9:28:43 AM PDT by Mr. Jeeves ([CTRL]-[GALT]-[DELETE])
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To: ARGLOCKGUY

JC Penny as well.


35 posted on 06/25/2017 9:29:09 AM PDT by SkyDancer (You know they invented wheelbarrows to teach FAA inspectors to walk on their hind legs.)
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To: ARGLOCKGUY

Went to the Sears just inside the DC Beltway, (Van Dorn), at the Sears there was nothing but muslimes “working” there with NO interest in assisting anyone unless they are muslime as well.

Felt like I was back in the mid-East again, with the black draped arabic-speaking, sweat/perfume smell.


36 posted on 06/25/2017 9:29:17 AM PDT by Hulka
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To: camle

i knew they wer dying 25 years ago when their tool manager (female) knew nothing about tools, power tools, or even basic shop safety


That’s a pet peeve of mine, that you go in some stores, and the people who work there can be clueless about the products their stores are selling. I wonder about what training, if any, they give their employees about the merchandise they sell.


37 posted on 06/25/2017 9:29:19 AM PDT by Dilbert San Diego
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To: V K Lee

The Bra section was the best


38 posted on 06/25/2017 9:29:35 AM PDT by al baby (May the Forceps be with you Hi Mom Its a Joke friends)
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To: oh8eleven

when there’s a huge store and four shoppers, all on line, the store looks empty...


39 posted on 06/25/2017 9:29:46 AM PDT by God luvs America (63.5 million pay no income tax and vote for DemoKrats...)
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To: Dilbert San Diego

Well not much they spend 2 weeks training them how to make change


40 posted on 06/25/2017 9:30:47 AM PDT by al baby (May the Forceps be with you Hi Mom Its a Joke friends)
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