Posted on 04/08/2014 10:34:15 AM PDT by lbryce
Comcast has been named the worst company in America. The largest US cable provider "won" Consumerist's annual poll on the very same day it tried to convince the FCC that a proposed Time Warner Cable acquisition is in everyone's best interest. It's the second time Comcast has been awarded the unwanted label by Consumerist voters. Video game publisher Electronic Arts earned the "worst company" designation in 2012 and 2013 but lost out early this year when it was knocked out of the running by Time Warner Cable. Comcast was pitted against Monsanto, the oft-criticized chemical and agricultural biotechnology corporation, in the final round of voting. The company almost managed to escape the embarrassing title; SeaWorld — still unable to shake the negative press that resulted from Gabriela Cowperthwaite's powerful Blackfish documentary — nearly defeated Comcast in semi-final voting.
(Excerpt) Read more at theverge.com ...
Comcast is the worst company because it owns these three-ring-circus shows that no one takes seriously part of the real company in America, and these liberal shows aren't exactly being met with legitimacy and respect being part of America's worst company.
You couldn't find a worst match in heaven in which these two deserve each other.
False witness will always destroy the witness even at the cost of the civilization.
“A lie will get around the world half-way when the true is just putting on its pants”.
They made stupid mistakes like sending us the wrong modem, not managing the switch over correctly, forcing us to use a crappy modem, plus 20 other issues.
The odd thing too — our cable TV and Internet became unreliable as soon as we added the telephone. Reliable for years and years before that.
In the end, I realized how spoiled I was by our bureaucratic telephone company Centurylink. We switched back.
Comcast is the worst company that I have every dealt with, period.
I tend to take anything The Consumerist says with a grain of salt, as they tend to take many non-stories submitted by perpetually offended customers (i.e. the big eeeevil big box store refused my expired coupons) and blow them out of proportion.
However, in this case they are probably right.
I’ve had good luck with Comcast in Colorado, though I use only their business-class ISP service. They’ve been extremely responsive to service calls. Heck, most calls respond with “we know there is a problem in your area and we are working on it now; would you like a call when it’s fixed”? Almost all of the outages are because wind storms or blizzards cause huge portions of ancient rotten cottenwoods to crash onto the cables in the vicinity. We also get a fair number of car crashes into power polls that take down the lines around here too for some reason.
When there is a rare problem at my end, they’re here in less than 24 hours, often same day, and fix whatever is wrong, usually with knowledgeable and personable repairmen. (It does help to lease the modem or modem/router, which eliminates finger-pointing.)
Nice idea being able to integrate the three — caller id on my cable box, recorded messages via email and smart phone apps, voicemail notifications on my smart phone, etc.
Comcast really shouldn't be in the telecom business. They should leave it to the pros.
The worst problems I have ever had have been with communications companies.
I have had terrible problems at times with Verizon (they double billed me for three years, and WOULD NOT STOP-)
Nynex (lets not even go there)
AT&T (No we have no record of you signing up for that....your bill isn’t $32, it’s $440....)
and T-Mobile (Oh our computers were down so we have no record of the contract you said we agreed with you...you owe us $60 more a month for the past 6 months...no we won’t adjust it...) - This was the one that has us actually screaming.
Brighthouse (Yes, I know we were supposed to turn on the service in your new house but when the contractor saw the real estate sign he figured the house was empty so he just kept driving....what do you mean, OUR fault, no we won’t honor our “on time” guarantee...Well, WE didn’t KNOW you were sitting in an empty house all day waiting...)
It’s sort of amazing to me that communications companies don’t know how to communicate. I don’t have Comcast in my area so I guess I’ve escaped.
I’ve heard mostly good stories with UVerse in my area.
After a bad storm and week long power outage, they got generators out to most of their remote sites within 48 hours, compared to the local Cable Co, who took 4 days, and never refueled them.
Unfortunately in most areas Comcast operates you are stuck with them if you want cable for TV and inet. So unless you want to go dish, which has its own problems, it’s Comcast. You end making these “deals with the devil” like going to Costco which is owned by Dem hacks or putting up deluded Hollywood fools for entertainment.
We use their consumer grade ISP service and it is extremely reliable. So... I don't have to call their tech support which can be 20 mins on a phone call with someone who is not that helpful or has to escalate it with 2nd tier group who may call you back within a couple of days.....
Cable providers enjoy almost a complete monopoly in the areas they serve. So they treat the customers like dirt.
The modem/router/telephone integrated boxes provided by Comcast are terrible and have problematic security issues.
My complaint with T-Mobile is that they spam me on my phone with advertisements that never disappear. Also, I think that the spam app was broken.
Also, I noticed that they monitor my emails and advertise stuff that I just purchased.
Unlikely that it is just me being paranoid because it has happened several times. Could be a coincidence, though.
Sometimes it's taken some prodding and enhanced vocabulary techniques but the job seems to get done. I once got a service call made on a sunday afternoon when squirrel damage to my outdoor cable was causing me to miss a bears game (their ops center is just a half mile down the road). For a time, until he got transferred, I even had the personal cell phone number for a field service tech in my area so I could avoid having to call tech support or customer service.
I recently upgraded to their X1 platform and it's far and away the coolest cable service i've ever had. it freaks my wife out when i change channels on her tv with my cell phone when i'm out on the road.
My mother in law had a cell phone with AT&T for years as did her husband#1 who passed away in the late 1990’s. She kept his phone and the number in his name and used it for several years and paid the bills regularly. Around 2001 or so she remarried and her second husband around 2004 came down with prostrate cancer and was at the hospital in treatment when her old phone that her previously deceased husband#1 finally died and that was the cell phone she had with her at the hospital.
She calls AT&T up and tells them this phone has died I need to get a replacement, explains the situation and asks can I just go to a local AT&T store and buy one and activate it. NO comes the reply, your husband must do it. She explained he passed away in 1998 he can’t. Prove it came their reply, not we are sorry etc... So she calls the funeral home she used and they fax AT&T a copy of the death certificate which AT&T demanded. Still AT&T says no dice, the husband must do the upgrade. She is like who do you think has been paying the bill for the last 6 yrs? He isn’t, he’s dead.
AT&T’s reply sorry he must make the change. She said well lets just go this route, from now own you try and collect payment for this number from him. If you can get it more power too you! She ran out and signed up in her name with another company and got her a phone within an hour.
AT&T’s land line service is a freakin nightmare! We had them for years and had constant outages and getting them to repair the lines was a impossible. We had a snow storm in 2009 which dropped the phone lines in our driveway. We called AT&T and reported it along with my wife’s Mom who lives next door reporting her lines down as well. Every 3 days my wife’s Mom would get a call at work telling her that her home phone service has been restored to which she would say really, I just drove home during my lunch hour and drove over the downed lines. Here’s a thought dial the number and see if it rings she says. AT&T does and of course can’t get connected. Oh will get that fixed within 24 hrs.
This goes one for nearly four weeks with us constantly calling even telling an AT&T repair crew down the road of our situation and pointing out the obvious lines on the ground, still nothing. Finally I had at work one day I had to call a friends father who was an AT&T engineer at his home and talked to his wife and explained the deal and she was very nice and had him call me at work the next day. He did and apologized profusely, but I had phone service within 24 hrs.
AT&T SUCKS!!!
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