The worst problems I have ever had have been with communications companies.
I have had terrible problems at times with Verizon (they double billed me for three years, and WOULD NOT STOP-)
Nynex (lets not even go there)
AT&T (No we have no record of you signing up for that....your bill isn’t $32, it’s $440....)
and T-Mobile (Oh our computers were down so we have no record of the contract you said we agreed with you...you owe us $60 more a month for the past 6 months...no we won’t adjust it...) - This was the one that has us actually screaming.
Brighthouse (Yes, I know we were supposed to turn on the service in your new house but when the contractor saw the real estate sign he figured the house was empty so he just kept driving....what do you mean, OUR fault, no we won’t honor our “on time” guarantee...Well, WE didn’t KNOW you were sitting in an empty house all day waiting...)
It’s sort of amazing to me that communications companies don’t know how to communicate. I don’t have Comcast in my area so I guess I’ve escaped.
My complaint with T-Mobile is that they spam me on my phone with advertisements that never disappear. Also, I think that the spam app was broken.
My mother in law had a cell phone with AT&T for years as did her husband#1 who passed away in the late 1990’s. She kept his phone and the number in his name and used it for several years and paid the bills regularly. Around 2001 or so she remarried and her second husband around 2004 came down with prostrate cancer and was at the hospital in treatment when her old phone that her previously deceased husband#1 finally died and that was the cell phone she had with her at the hospital.
She calls AT&T up and tells them this phone has died I need to get a replacement, explains the situation and asks can I just go to a local AT&T store and buy one and activate it. NO comes the reply, your husband must do it. She explained he passed away in 1998 he can’t. Prove it came their reply, not we are sorry etc... So she calls the funeral home she used and they fax AT&T a copy of the death certificate which AT&T demanded. Still AT&T says no dice, the husband must do the upgrade. She is like who do you think has been paying the bill for the last 6 yrs? He isn’t, he’s dead.
AT&T’s reply sorry he must make the change. She said well lets just go this route, from now own you try and collect payment for this number from him. If you can get it more power too you! She ran out and signed up in her name with another company and got her a phone within an hour.
AT&T’s land line service is a freakin nightmare! We had them for years and had constant outages and getting them to repair the lines was a impossible. We had a snow storm in 2009 which dropped the phone lines in our driveway. We called AT&T and reported it along with my wife’s Mom who lives next door reporting her lines down as well. Every 3 days my wife’s Mom would get a call at work telling her that her home phone service has been restored to which she would say really, I just drove home during my lunch hour and drove over the downed lines. Here’s a thought dial the number and see if it rings she says. AT&T does and of course can’t get connected. Oh will get that fixed within 24 hrs.
This goes one for nearly four weeks with us constantly calling even telling an AT&T repair crew down the road of our situation and pointing out the obvious lines on the ground, still nothing. Finally I had at work one day I had to call a friends father who was an AT&T engineer at his home and talked to his wife and explained the deal and she was very nice and had him call me at work the next day. He did and apologized profusely, but I had phone service within 24 hrs.
AT&T SUCKS!!!