That’s been my experience every time I have asked for a custom cake at Krogers and Marsh supermarkets.
I read that Whole Foods has security camera video that shows the cashier scanning the bar code on the top of the box. When the “pastor” submitted the box as evidence, the bar code was on the side.
Further, it is, according to WF, company policy that the bar code will be on the top of the box.
So WF is suing for defamation and he is dead meat.