That's because someone let religion get in the way of relationship. They moved away from faith.
Which is the psychology seen often seen behind Mary worship, in which she is portrayed as the compassionate mother, holding back the judgment of God, whom the Holy Spirit only makes the direct object of all the prayers in the Bible to Heaven, expect by pagans.
Or that for some other reason, it is said that one would be better off praying to Mary than the Son, whom the Holy Spirit presents as thr only heavenly intercessor btwn God and man, (1Tim. 2:5) who alone is said to ever live to do son,(Heb. 7:25) and is supremely qualified to do so, (Heb. 2:18,19; 4:15)
Such "Christianized" paganism can be expected when Scripture is made subject to an church, versus the church being subject to it.