and somehow the prescription packages (all 2 of them) always get damaged in shipment and thus being tampered with, are unsellable
I think passive compliance in a way that resulted in no sales is the way I’d go ... much cheaper than lawyers, accomplishes the same goal
Civil disobedience is definitely the right answer here for a pharmacy.
You ordered the material but had to send it back for problems with packaging.
You ordered but it all has already been bought, so you are out.
A clerk forgot to order the product.