And you absolutely 100% know that he’s there, how?
Unless you have reason to believe those eyewitnesses are liars, I would trust that testimony.
Those particular eyewitnesses are not the only ones in the last 40 years to receive guided tours of heaven or hell. They are among many.
There are many pastors who don’t talk about hell, or don’t believe in it, so God is giving these guided tours to make it absolutely crystal clear that he was absolutely crystal clear in what he said 2000 years ago about hell.
1) it is hopeless
2) it is painful
3) it is forever
... so matter what Pastor Lukewarm or Reverend Hairdo says or does not say.
Trust the source, unless you have reason not to.