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I guess I'm going to have to be in the minority and agree with you.

We live next door to a Home Depot. Being in an apartment, I don't have much need for major hardware items, but when I do have a need, I usually don't know anything about what I have to buy.

Without fail, I have found the store personnel knowledgeable, curteous, and haven't had to wait a long time in line. Could just be my experience, but there it is.

A true HD story -

My sister and I went to get some paint & supplies. After shopping, we sat outside at the hot dog stand and had a soda. She looked in the bag w/the rollers, etc., pulled out a paint stirrer and said,

"Wow, that's nice for them to give us these nail files. And look how big they are too!"

A couple of girly-girls and proud of it. : )

LOL! I like your story! I will pass it on.

In all defense of retail, I will say that a lot of customers are just plain nasty. I have seen my husband do everything but stand on his head to make people happy and some people will still get an attitude.

Years ago when he worked at Color Tile, there was one real witch who had changed her special order several times, had gotten my husband to throw in a lot of product for free, ( Commision sales and that's food off of OUR table! ) gotten him to drive the stuff to her house on his own time, and she STILL was abusive and nasty.
I got a load of her one day when I was in the store buying more groat for a project we were doing at our first house, and this witch came in and started on him. Mys husband behaved like a gentlman and tried to help her. Not good enough for her!
I couldn't stand it. Without identifying myself as his wife, I lit her up but good.
Hubby's manager sent me flowers the next day because this woman had been making them all miserable for days!

Tia