[PokeyJoe]

pssst -

If you call Dell tech support, you have a 75% chance of talking to someone in Bangalore, or in New Dehli.

Don't tell anybody - it's supposed to be a secret.

Why, I just talked to Danny the other day in Bangalore... or maybe his name was Dharmesh.... I dunno.

[lelio]

Try asking about their day or childhood, see if they make up a story.

[tom h]

"If you call Dell tech support, you have a 75% chance of talking to someone in Bangalore, or in New Dehli."

If you want to find out whether your customer service rep is in India, next time strike up a casual conversation with them and ask where they're calling from. When they hem and haw, don't answer, or change the subject, you know they're in India. Happens to me all the time. They know that an American would get steaming angry.

[Sir_Ed]

"If you call Dell tech support, you have a 75% chance of talking to someone in Bangalore, or in New Dehli."

We just ordered a Dell. The first guy we talked to had such a heavy accent that I literally had to ask him to repeat himself every two to three words. Finally, I just hung up and called back. We got a girl in Toronto. Then when we called to finalize it, we got a girl in Boise who was incredible, named Nancy!

Then...they delayed the shipment two weeks!

Oh well,

Ed