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McDonald's suffers first-ever losses
Yahoo ^ | Thursday January 23, 2:15 pm ET | By Neil Buckley in New York

Posted on 01/23/2003 1:35:33 PM PST by buffyt

McDonald's on Thursday announced its first quarterly loss since going public in 1965, and scrapped its double-digit earnings growth targets. The world's largest hamburger chain said it was closing 719 underperforming restaurants, mainly in the US and Japan - more than previously expected - as it battles to reverse falling same-store sales.

A $810.2m one-off charge relating mainly to the store closures and the cost of withdrawing from three foreign markets pushed the company well into the red for the fourth quarter of 2002.

The net loss was $343.8m, or 27 cents per share - much bigger than McDonald's guidance last month of a 5-6 cents loss - against a profit of $271.9m, or 21 cents, a year earlier.

Before exceptional charges, McDonald's made a net profit of 25 cents a share.

McDonald's is suffering from a price war in a stagnant US eating-out market, while still attempting to recover from customer complaints about falling standards of food and service.

The fourth-quarter results underlined the task faced by Jim Cantalupo, who took over from Jack Greenberg as chief executive at the start of the year, in turning round the sales performance.

Analysts welcomed Mr Cantalupo's adjustment of McDonald's growth targets, however, towards a pledge to seek "reasonable growth that creates shareholder value".

"Considering the size and nature of our business, a 10-15 per cent earnings per share growth target is not realistic," he said.

Investors and analysts had reacted badly to a conference call last week, when Mr Cantalupo said McDonald's was still a "growth" company, and should not be considered merely a "cash cow".

Some analysts have called for it to slow expansion of the McDonald's brand, and use its cashflow to fund expansion of new formats, such as its investments in Chipotle Mexican Grill and the Pret A Manger sandwich chain.

McDonald's reiterated its commitment to its controversial "dollar menu" - a range of items for $1 each that has stoked the US price war.

But it said it would examine what products should be on the menu - particularly the Big 'N Tasty burger, similar to rival Burger King's Whopper. It admitted sales of its "signature" Big Mac and Quarter Pounder burgers had been hit as customers traded down to the cut-price menu.

Systemwide sales, including company-owned and franchised stores, rose 4 per cent to $10.5bn. Company revenues, including sales from company-owned restaurants and royalties from franchisees, rose 3 per cent to $3.9bn.

But comparable sales, excluding new outlets, were down 1.4 per cent in the US, 1.9 per cent in Europe, and 6.1 per cent in Asia, Pacific, the Middle East and Africa. Only Latin America posted positive comparable growth of 11.2 per cent.


TOPICS: Business/Economy
KEYWORDS: loss; mcdonalds
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To: Larry Lucido
I've never actually seen a Big Mac that looked like that.
41 posted on 01/23/2003 3:12:59 PM PST by kylaka
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To: All
Asked that question to get a rise outta ya. It woiked.

Thanks all.
42 posted on 01/23/2003 3:23:11 PM PST by ricpic
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To: buffyt
Something is wrong with most McDonalds. I go thru the drive-thru the other evening, order a Quarter-Pounder with bacon and a regular fry. After being asked to pull forward, I finally get my food about 10 minutes after ordering it.

Now, seeing as how they don't cook the burgers in the stores anymore (near as I can tell, probably why they aren't as good as they used to be), the bacon is surely pre-prepared, and they should always have reasonably fresh and hot fries ready to go, what was I waiting for?

And inside the store, what the heck are they doing? Most McD's now seem to have cashiers that take one order at a time, filling it before they take the next. At one time they used to have order fillers, leaving the cashiers to take several orders in a row.

I still stop in occasionally as it's very convenient to my home, but it's not what it used to be.
43 posted on 01/23/2003 3:24:24 PM PST by -YYZ-
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To: eddie willers
that is probably true...

hamburgers were 15 cents and thick shakes were 25 cents...

I used to go to McDonalds on Friday and Saturday nights and sit in the muscle car...

I think they used real hamburger instead of process meat back then...

the food is not really healthy even though it may taste good...

44 posted on 01/23/2003 3:25:09 PM PST by krodriguesdc
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To: -YYZ-
here's a guess...(yes, they still cook the frozen burgers on the grill)....your adding "bacon" made the sandwich a special order...they probably had to get some more precooked bacon out of the walk-in and grill it. McDonald's is trying to do too much- offer super-fast food but food made-to-order for each customer. They really don't have the ability to offer both.
45 posted on 01/23/2003 3:31:10 PM PST by jerseygirl
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To: -YYZ-
Mickey D can go the way of Enron for all I care.
46 posted on 01/23/2003 3:32:50 PM PST by Ichabod Walrus
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To: TomServo
"If McDonald's wants to increase revenue, I have two words for 'em. Speak English!!!

My husband gave up in disgust when TWICE -- with two different servers, at two different times --- he couldn't make them understand that he wanted his coffee to be 1/2 regular coffee and 1/2 decaf.

One time I went thru a drive-thru and ended up with a half correct order. The next time I made sure I spoke clearly and he answered clearly - or so I thought. Result? Messed-up order!

The only thing I like at MacD. is their chicken fajita, anyway, so I don't go there much.

47 posted on 01/23/2003 3:37:28 PM PST by Exit148
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To: ricpic
try A&W Rootbeer PaPa Burger - it's usually a good tasting treat..
48 posted on 01/23/2003 4:28:43 PM PST by krodriguesdc
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To: Exit148
...the mix for the fajita comes in bulk, frozen solid...precooked and prechopped...same with the burrito
49 posted on 01/23/2003 4:31:33 PM PST by jerseygirl
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To: TomServo
The MsD's near to where I work went Spanish a couple of years ago. The one north of the river is still English, but the help is a bunch of airheads. Almost as bad as the one you can't understand!
50 posted on 01/24/2003 4:52:56 AM PST by Sunshine Sister
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To: jerseygirl
"...the mix for the fajita comes in bulk, frozen solid...precooked and prechopped...same with the burrito"

Actually, I'm glad to hear that. I think I'd rather have something made for instant cooking, than have it made on premises by someone who can't follow directions.

51 posted on 01/24/2003 1:33:08 PM PST by Exit148
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In-n-Out Burgers has opened five stores in the Phoenix metro area in the past year and they are trouncing everyone. Fast, efficient and well paid crew, quality food packaged neatly, limited menu and clean stores, and decent pricing. They cater to any diet, providing a "protein burger" for my wife who does the Sugar Buster diet, which is a double-double cheeseburger wrapped in lettuce. The lines are always long and nobody complains. The McDonalds near the one I frequent is a ghost-town.
52 posted on 01/24/2003 1:44:26 PM PST by Arizonie
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To: jerseygirl
Agree. McD's inspired me to complete a B.S. (yeah, I know). I wanted to be abused by a higher class of people.
53 posted on 01/25/2003 7:25:20 PM PST by banjo joe
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