I don't think these remarks are bitter at all...oreolady is honestly and forcefully acknowledging the unpleasant truth:
Hospice is not all it is cracked up to be.
The insensitive way that hospice handled this situation is indicative of the psychological ploys that are being used - with family members caught up in their grief and/or distress often relegating to secondary position the needs of the sick person.
I'm curious, are we talking about hospital hospice units, or some other group?