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McDonald's Should Polish More Than Its Arches
Forbes.com ^ | 9/17/02 | Davide Dukcevich

Posted on 09/17/2002 12:52:15 PM PDT by GeneD

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To: GeneD
If you want to see some really crappy service go into a Burger King on any Army installation. The help does not even understand english much less speak it and the food sucks.

I hate McDonalds because I ordered a Big Mac and fries in the drive thru and they made me park and wait. What the He// I ordered the most popular item on the menu and I have to park and wait. Then I asked for catsup and they guard it like it is Fort Knox gold.

21 posted on 09/17/2002 2:29:56 PM PDT by Newbomb Turk
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To: GeneD
Maybe they could get some advice from Martha Stewart.
22 posted on 09/17/2002 2:31:19 PM PDT by Newbomb Turk
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To: GeneD
"We would love to see more details about how McDonald's will combat what we view as its key challenges in the U.S.: rude service, slow service, unprofessional employees and inaccurate service.

Paying your employees a wage actually worth working for might help.

You get what you pay for. Economics 101.

23 posted on 09/17/2002 2:34:33 PM PDT by southern rock
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To: CROSSHIGHWAYMAN
"MacDonalds is nothing but overpriced artery-clogging lard served up by arrogant slowpokes."

I think part of the problem is that McDonalds has a history of promoting from within. Normally, this can be a prudent business practice but the whole dynamic breaks down when the pool of individuals you have to select from are nearly worthless. The least lazy usually winds up running the show. Hey... perhaps we should not rush to be too critical. Mc Donald's is probably keeping tons of people, suited to no other line of work, off welfare.

They could lose the clown too... scares the heck out of my kids.

24 posted on 09/17/2002 2:39:22 PM PDT by Allrightnow
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To: Snake65
I also financed my education at Mickey D's, Ray Kroc would turn over in his grave to see how the places are run today. I used to always stop there when traveling across country because I felt I could always find a clean restroom. No more. The service is very poor and the people are just ignorant. Putting cold and hot stuff in the same bag, not closing the top of bags to keep the food warm, no pride in presentation.
25 posted on 09/17/2002 2:45:58 PM PDT by az wildkitten
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To: Brookhaven
so did phillip morris. hook 'em while they're young.
26 posted on 09/17/2002 2:50:05 PM PDT by puddly
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To: GeneD
My dog LOVES McDonalds-really! I take him to the drive-through window, and he especially likes the greasy chicken "nuggets" (AKA "Miscellaneous Poultry Offal") and the sausage and egg biscuit, which resembles dogfood in any case.

As for myself, I'm afraid I'm not a big fan of their miserable kiddy-food.

27 posted on 09/17/2002 2:52:30 PM PDT by RANGERAIRBORNE
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To: catonsville
"Breakfast menu is decent, everything else ... is tasteless crap." Yes, I think that is true. But why is it? Why is the breakfast menu so much better? Many people comment that they would never eat at McDonalds - unless dropping by for breakfast. Maybe they should put that menu on all day.
28 posted on 09/17/2002 2:54:44 PM PDT by BlackVeil
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To: GeneD
They lost my business when they put those jungle gyms in for the kids to play on.

I'm child-free, and will not choose to spend my lunch break around kids.

So they made their bed, chose their market, let them live with it.

29 posted on 09/17/2002 2:59:06 PM PDT by HIDEK6
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To: Newbomb Turk
"If you want to see some really crappy service go into a Burger King on any Army installation"

You and I must have been in the SAME Burger King! Several years ago I was in the Burger King at Elmendorf AFB, Alaska, early on a Sunsday morning (waitining for the BX to open, I think). The two teenagers out front were engrossed in their converstaion about what they had done Saturday night, and when I EVENTUALLY got my food, it was burned ! Unbelievable (and the place was dirty, too).

I have never set foot in a Burger King since that day, and I never will.

And it's not snobbery- I earned my spending money in High School working at Friendly Ice Cream, including doing the janitorial work after closing each night. It was good experience for married life!

30 posted on 09/17/2002 3:02:12 PM PDT by RANGERAIRBORNE
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To: Landru
Ditto's to what you said-Ten -fifteen years ago, fast food places were filled with employees in transition-High school/college kids that were funding something in their lives on the way to something else. People that wotrk these places today have hit their career peak
31 posted on 09/17/2002 3:03:35 PM PDT by 5Madman2
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To: krb
McDonalds won me back with their delicious double cheeseburgers for like $0.99. Mmmm mmmm good.

A McChicken Sandwich and a small Yogurt Parfait cost $1.00 each. That's cheaper than cooking it at home.

The workers...those poor kids. They're training to be wage slaves for the rest of their lives. If they had brains, they'd go somewhere where they were treated better and got tips.

32 posted on 09/17/2002 3:11:19 PM PDT by grania
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To: krb
Hubby and I like to go to Micky D's on Saturday morning for breakfast. Great breakfast sandwiches and my picky hubby loves the scrambled eggs - - always moist, never dry. But we would never stop there for a burger - - ick....
33 posted on 09/17/2002 3:15:41 PM PDT by duckbutt
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To: az wildkitten
If you live out West (CA/NV/AZ) In-N-Out Burger is what McDs
used to be..fresh meat & spuds...basic menu (burgers, fries, shakes, and sodas) no Chicken McJunk.
34 posted on 09/17/2002 4:56:25 PM PDT by kaktuskid
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Comment #35 Removed by Moderator

Comment #36 Removed by Moderator

To: GeneD
Two things that might bring me back: the McRib sandwich, and the Breakfast Burrito.
37 posted on 09/17/2002 5:23:19 PM PDT by ReaganCowboy
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To: GeneD
My last experience at a McDonald's was . . . well . . my LAST. The girl behind the counter was talking to her colleauge/boyfriend (on the other side of the counter in uniform) when I walked in.

She had such a dark face it looked like I was inflicting punishment by showing up to order food. Though I had been shorted french fries on two previous orders, I decided not to bring the issue up that evening. Nevertheless, I was treated like dirt, and this kid looked like a slob. Shirt untucked, etc.

After I received my food, I said, "You're supposed to make me smile, right?" She feigned a nervous smile and said, "Yeah."

I said, "Well it didn't work. You're shirt's untucked. You're acting like a b*tch. And your manager is going to hear about it."

I took my food and walked out, and as I walked out I heard her say to someone nearby, "Did you hear what he said to me?" If I had the cahunas I would have walked back and said, "I was talking to YOU."

I don't know. Is there a work ethic with kids these days? McDonald's to me has always been a bright spot in the way of good, clean food and fun. Hard work. Just a great company all around. But I've gotta say, it will be a heckuva task for them to come up with personnel who do their name and reputation right.

38 posted on 09/17/2002 5:28:03 PM PDT by Fester Chugabrew
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To: Landru
NOT for the $5.00 p/hr wage those jobs merit, anyway.

Catch this friend--10 yrs. ago when I lived in the far West suburbs of Chicago--where I assume most of the money in Illinois is located--McDonalds was offering $8/hr. They couldn't get any spoiled brats or wealthy seniors to fill their positions.

However, the level of inefficiency in the so-called fast food industry gives a whole new meaning to the term "fast food!" Were I pressed for time, I wouldn't consider going to any of them.

39 posted on 09/17/2002 5:31:39 PM PDT by scholar
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To: grania
The workers...those poor kids. They're training to be wage slaves for the rest of their lives. If they had brains, they'd go somewhere where they were treated better and got tips.

That is the problem with all large corporate chains. They treat the employees like dirt and pay them next to nothing, so nobody decent is willing to work there. That leaves the customer wondering why the service is so crummy.

40 posted on 09/17/2002 6:16:16 PM PDT by southern rock
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