Everyone has been so helpful here... So much info to take in.
For those that asked I have been doing full systems support for small/medium size businesses for 4 years now. Networking, Software support, Communications software, Database support and the like. I have 20+ clients that I support everything IT for. Our major Client is Boise Cascade Corp. or Boise now. There I do Desktop support and User Support. Dad is a Programmer and Database Engineer and my Brother supports a system called Majiq (Hardware and Software).