Posted on 12/01/2001 5:52:05 AM PST by Lazamataz
I'm an @home customer, AT&T to be exact. At 8:15 CST, I no longer could access any pages. Not google.com, not cnn.com, none of the old standbys that ALWAYS work.
I've heard a lot about the poaaibility of @Home pulling the plug on 4.1 million customers. Did it happen? The only reason I can connect at all is that my lovely and gracious fiance also has a dialup account for when she is on the road, and I am calling in here using that. I am presently on hold on the AT&T@Home help line. I'll have more information.
Technically, the light is on but no pages are being connected. My Cable Modem is up and connected but nothing loads.
From what I could see it looked like the cable modem began interacting with the AT&T early this afternoon. The LED's began flashing differently than the "dissconnect" mode.
Then before I had to leave for work the flashing stopped and everything looked normal. The power, pc net and cable LED's were all steady as usual.
However access was still down to the net; I didn't check email or newsgroups.
Also I'll be dagnabbed if I can find ANYTHING on the support site regarding settings.
FInally there's a report on the Metro News Source wire claiming that service has been RESTORED to a couple of cities in the northwest. They were only down about a few hours. Next in line is Chicago, Dallas and Pittsburgh.
prisoner6
Interestingly, we find AT&T much more responsive than the LEC for our area, Verizon. We now have AT&T handle not only our LD, Inbound and Outbound local calls. We keep a few Verizon trunks for redundancy purposes and also for 911 services, which AT&T cannot provide.
We recently went through an area code change and several callers to our institution were getting "Number not in service" announcements. The problem is in a Verizon tandem that goes to the Verizon CO - basically a translation problem. Everytime AT&T opens up a call, Verizon takes days to respond and then closes the call out without doing anything. Verizon, along with Verizon Wirelessm has been missing badly on the service related to the area code change. AT&T has done well, in this instance.
We have Cox@home and were cut off this morning. I heard that many (if not all) AT&T@home and Comcast@home customers in CT were also cut off this morning. We are now back online - for good, I hope!
Chicago
I got this error: POP Account failed: account is currently inactive
It worked earlier getting @home email using hotmail.
I got the "We will call you within a week" call last night.
Woke up this morning and clicked on Internet Explorer anyway, because ALL the optimism in me had not yet died... and SURPRISE!!! home page came up that said "Welcome to AT&T Broadband!!!
All is not lost.... they fixed me, so there is hope for any of you that are still on dialup....
As far as I can determine, nobody is out service, just need to change the settings in their computer/router/ modem setup to reflect the changes to xxx@attbi.com and so on down the line... for dhcp settings and so on... all is available at the support site.
That may be true where you are, but in Lombard (near Chicago), the cablemodem service is completely dead.
If it's still dead tomorrow morning, I'm going shopping for a DLS connection and a satellite system, and AT&T is never going to get another penny from me. I'm furious at them for using their 850,000 customers as pawns in their "battle" with Excite.
Charter went down for us just north of Dallas at 0200 Saturday morning. Spent HOURS on hold for customer support (when their line was not busy) and still have not received any answers. Their Windows download for "Charter Pipeline" has us back up, but they are not providing any information on host and domain names so we can get our Linux box back up. Also, wonder why they require a download at all? Just give me the info and I'll reconfigure the DHCP!
Ideas anyone?? (HELP!!!!!!!PLEASE!!!!!!AAAARRRGGHHH!!!)
Are you still dark?
Dear Valued Customer,
On Friday, November 30, a U.S. bankruptcy court approved a motion allowing @Home Corporation to reject their service contracts. On Saturday, December 1, @Home chose to shut down over 850,000 AT&T cable modem customers. Anticipating that they could make a similar decision regarding your Internet access, Adelphia has built our own network to service your needs. We are now ready to convert your current @Home service to our Power Link Network. You need to perform the following tasks immediately to avoid service interruption. These instructions update the information found in your conversion kit, which is being delivered to your home.
Apparantly, @home is the bad guy.
I'm not sure I'd agree with this conclusion. It appears to me that AT&T has been playing "hardball" with Excite, and either didn't realize that they were vulnerable, or didn't care.
I don't particularly care about the "battle" between AT&T and Excite. All I care about is that AT&T decided to let their entire customer base lose their service rather than reach some sort of agreement with Excite.
They have every right to do this, but since they have decided not to support me, I have chosen to no longer support them.
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