Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

@Home customers left in limbo (blackout not likely)
CNet ^ | 11/30/01 | Rachel Konrad

Posted on 11/30/2001 3:38:37 PM PST by spycatcher

*update* SAN FRANCISCO--A bankruptcy court judge ruled Friday that angry bondholders and cable partners of Excite@Home must go back to the bargaining table, leaving four million customers of the high-speed Internet service in limbo.

Judge Thomas Carlson said Excite@Home could cancel contracts with its cable partners. Carlson didn't rule on whether the cable-modem service would be shut down, but the cable companies have threatened to cut off service if their contracts, which expire at midnight Friday, were terminated.

Attorneys for the cable companies said Friday afternoon they were unsure whether or when they would shut off the service. Representatives for Excite@Home said they did not have any comment on Friday's ruling.

Despite threats from the cable companies, Carlson and numerous attorneys for bondholders and unsecured creditors said that shutting off service was highly unlikely--chiefly because such a move would be detrimental to all parties involved. Excite@Home and various cable partners, including AT&T Broadband, Cox Communications and Comcast, share infrastructure and content, and the companies split revenue that comes from paying subscribers.

If cable companies enrage customers by switching off their high-speed Internet service, the judge and bondholders argued, then the cable companies would harm themselves and shrink their customer ranks. One bondholder said cable companies would engage in a "murder-suicide" pact with the Excite@Home if they switched off service.

"It's clear that the continued operations have substantial interests to the cable companies," Carlson said to a packed courtroom where attorneys, Excite@Home executives, journalists and others jockeyed for seats and flooded into the courtroom's aisle and rear.

Corporate America has been keenly watching the bankruptcy proceedings of Redwood City, Calif.-based Excite@Home, which became the largest Internet company when it was formed in a $6.7 billion merger of Web portal Excite and cable company @Home in January 1999. It remains one of the most high-profile and strained marriages of the Old and New Economies, with AT&T owning about three-quarters of Excite@Home's outstanding stock.

Victory for bondholders Carlson's decision was a major victory for bondholders and unsecured creditors, who are desperate to boost revenue of Excite@Home and thereby minimize losses on the bondholders' and creditors' investment. By some estimates, Excite@Home is burning through $6 million per week because of outdated contracts with the cable companies.

Although the contracts are complicated documents and vary widely depending on the cable partner, the agreement is weighted in cable companies' favor. With the average cost of Excite@Home service at about $46, the cable companies collect roughly 65 percent of that, while Excite@Home collects only 35 percent.

Interim contracts that parties negotiated in October are slightly different than the official contracts that may now be renegotiated, but the interim agreements also funnel a disproportionate amount of money toward cable companies. Contracts are also slightly different in Canada, where cable companies take as much as 80 percent of the revenue, leaving only 20 percent for Excite@Home.

By allowing Excite@Home to renegotiate its contracts with the cable companies, the judge opens the door to new contracts that substantially increase Excite@Home's cut in revenue. Because Excite@Home filed for Chapter 11 bankruptcy protection in September, the judge said that Excite@Home may legally break its existing contracts in order to increase its chances of survival.

But the decision also opens the door to a termination of Excite@Home's high-speed Internet service to more than four million subscribers. The cable companies, including Cox, Comcast, Charter Communications and others, have stated or implied for weeks that new contracts could result in termination of the service.

"The contract is the means by which we operate a service," an attorney representing cable company Charter Communications said in court Friday. "If there is no contract, there is no service."

But attorneys for bondholders and unsecured creditors said the cable companies' protestations are nothing but idle threats--an attempt to hang onto lucrative contracts without having to renegotiate them at potentially less favorable rates.

"They're playing a high-stakes game of chicken at the expense of customers," said Richard Slack, a New York attorney representing Excite@Home's bondholder committee. "The court was pretty clear about the importance of renegotiating contracts."

Even after Carlson heard arguments for two hours and ruled that Excite@Home could renegotiate contracts, attorneys for the cable companies protested. One said he planned to appeal the decision. Several other attorneys for cable companies argued that the judge should, at a minimum, let the companies continue operating under the existing contracts for several days.

But Carlson said it was in the best interest of the consumers to renegotiate the contracts immediately. He rejected cable companies' argument that the contracts should be maintained in order to preserve the Internet service of 4.1 million customers.

"Bankruptcy typically causes much disruption," Carlson said. "While the cessation of customers' Internet access is regrettable, it does not jeopardize public health or safety."

A shutdown would strand 45 percent of the cable modem users in North America, disrupting small-business owners, telecommuters and even students, since many cable companies have donated high-speed data lines to schools, according to a research note by Anthony Gikas, an analyst at U.S. Bancorp Piper Jaffray.

Excite@Home customers have grown increasingly upset as their Internet access provider has struggled through bankruptcy proceedings. Many say termination would force them to rely on dial-up connections, which are vastly slower than high-speed cable modem access. Digital subscriber line (DSL) is another fast alternative to cable access, but the service is not widely available, and it requires new hardware and installation fees.

"I will cancel all of my AT&T services" if Internet service is terminated, said Bryan Kennedy, a software engineer in Dallas. "This affects my family's ability to work at home. The cost of setting up DSL and going through the process is too much of a headache. I would go back to a dial-up account until I could find a reasonable high-speed alternative."

Some sources have said that the cable companies hope to extend their contracts at least through next week, when AT&T is expected to make a $307 million bid for Excite@Home's cable assets. If and when the sale is finalized, AT&T could renegotiate contracts again.

AT&T's bid has also become rife with controversy. Many Excite@Home shareholders and creditors say the company's cable assets are worth vastly more than $307 million--some insisting that fair market value is as high as $1 billion.

AT&T Broadband representatives said this week they could assume about 20 percent of Excite@Home customers if the company shuts off service. Excite@Home has been in meetings for the past several weeks with AT&T as well as other cable companies.

Sources close to the deal said few of those involved in the talks really want a shutdown of Excite@Home, and some bondholders are willing to accept bids even marginally more than $307 million.

"Anything is possible with enough money," said Bill Weintraub, an attorney who represents the bondholders committee. But he added that the $307 million offer was "clearly inadequate at this point."


TOPICS: Breaking News; News/Current Events
KEYWORDS:
Navigation: use the links below to view more comments.
first previous 1-2021-4041-6061-80 ... 121-139 next last
To: meyer
I don't think AT&T has a very big stake in this either, relative to their size.

But its such a cash cow for them. There are virutually no new costs for them once the nodes are in place and everyone is pinging along.

21 posted on 11/30/2001 4:46:58 PM PST by VA Advogado
[ Post Reply | Private Reply | To 12 | View Replies]

To: NoControllingLegalAuthority
I'm right behind you, Spartacus!
22 posted on 11/30/2001 4:48:46 PM PST by Cagey
[ Post Reply | Private Reply | To 17 | View Replies]

To: mombonn
Be careful what you wish for, sissy....
23 posted on 11/30/2001 4:49:34 PM PST by DJ Frisat
[ Post Reply | Private Reply | To 3 | View Replies]

To: MoJo2001
Mocha river?! - Mine will be real tears... Cable is my only usable connection... my phone line gave me about 28K on a good day.

This is WAY scarier than midnight Y2K!

24 posted on 11/30/2001 4:50:22 PM PST by HairOfTheDog
[ Post Reply | Private Reply | To 19 | View Replies]

To: revtown
I received an e mail from a person who changed to charter.net today from @home. Is charter a 56k ISP? Or, are they a cable provider?
25 posted on 11/30/2001 4:51:50 PM PST by Cagey
[ Post Reply | Private Reply | To 20 | View Replies]

To: Joe Bonforte
My connection in Arlington, TX has been fine all day. Just worried about tomorrow...I have to have my @home..I am hooked!
26 posted on 11/30/2001 4:55:29 PM PST by engrpat
[ Post Reply | Private Reply | To 14 | View Replies]

To: spycatcher
I'm an @Home customer. I'll keep Freeping as long as I can.
27 posted on 11/30/2001 4:55:44 PM PST by Hillary 666
[ Post Reply | Private Reply | To 1 | View Replies]

To: Cagey
charter is a cable service. We had TCI@home, then bresnan now charter for cable TV. I had @home cable modem service for a couple of years now even thou the cable tv service switched hands.
28 posted on 11/30/2001 4:57:34 PM PST by revtown
[ Post Reply | Private Reply | To 25 | View Replies]

To: HairOfTheDog
LOL...I am hooked up through the AOL High Speed...doing fine :)
29 posted on 11/30/2001 4:57:45 PM PST by My Favorite Headache
[ Post Reply | Private Reply | To 24 | View Replies]

To: mombonn
And what about quotes, Mombonn? Holy moley!
30 posted on 11/30/2001 5:00:14 PM PST by Slip18
[ Post Reply | Private Reply | To 3 | View Replies]

To: spycatcher
If I can't be on FreeRepublic and download MP3s (at the same time), I am going go insane. 56K? It's like like riding your 10-speed on the freeway. I'll quit cold turkey before going back.
31 posted on 11/30/2001 5:00:32 PM PST by Hillary 666
[ Post Reply | Private Reply | To 1 | View Replies]

To: My Favorite Headache
LOL...I am hooked up through the AOL High Speed...doing fine :)

Ewwwww!! OK, seriously, if you don't mind AOL, then I guess its all right. I won't go back to them ever. I was a customer of AOL when they went through that capacity shortage a few years ago. I almost never got a connection. I vowed then to never deal with AOL again.

I don't know how they do it now, but AOL used to have that annoying proprietary software along with their highly filtered interface. Perhaps they have stepped up to the real internet now, I don't know. And if I ever see an instant message again, I'll scream. Those things had a habit of popping up at the most inopportune times and I absolutely hated it.

32 posted on 11/30/2001 5:04:05 PM PST by meyer
[ Post Reply | Private Reply | To 29 | View Replies]

To: Cagey
Charter here in Southern Oregon is trying to offer "Charter Pipeline" ASAP which will completely replace @home.

We'll have to wait and see what this means for the individual subscriber. Anyway, Charter is promising that any outages will be short and will result in a 2 hours of "Charter Pipeline" to replace each hour of outage. That's the latest I have on it.

I'm still on line as you see and I'm hoping I will get to participate in the FreepaThon this weekend where we will all get a chance to support FreeRepublic, which is why we all want to be on line anyway, right?
33 posted on 11/30/2001 5:10:23 PM PST by 1John
[ Post Reply | Private Reply | To 25 | View Replies]

To: meyer
AOL, NetZero, and Juno all seem to overtake your system and give you lame speeds. AOL 5/6/7 can actually destroy your Windows install.

DSL or satellite access is the only way -- other than cable

34 posted on 11/30/2001 5:12:56 PM PST by spycatcher
[ Post Reply | Private Reply | To 32 | View Replies]

To: spycatcher
I had a great DSL connection at my old home in the Mira Mesa area of San Diego. When I found it necessary to rent a room from my father in Chula Vista, it was impossible to get DSL on his phone line (too far from the CO and no DSLAM either). I opted for Ricochet service. It was great...for a whole 3 weeks before it went bankrupt. I now have two paper weights worth over $350. What's left for high speed access at Dad's house? Cox@Home. When I got wind of the trouble brewing with @Home, I decided to delay buying a cable modem for my Dad's house. It looks like that was a good decision for me financially. My dad is left with nothing but dialup for connectivity.
35 posted on 11/30/2001 5:14:03 PM PST by Myrddin
[ Post Reply | Private Reply | To 1 | View Replies]

To: meyer; My Favorite Headache
I would rather eat glass than use AOL... But it is the slow dial-up connection that will really make me snap...

The silver lining is that I will want to spend so little time at my computer that I will not be needing that carpul tunnel surgery after all....

36 posted on 11/30/2001 5:16:05 PM PST by HairOfTheDog
[ Post Reply | Private Reply | To 32 | View Replies]

To: spycatcher
There will also be a renewed push to eliminate the cable company monopoly over our cable lines.

Let's hope so. Funny how @Home has been losing money so, but no word on competitor RoadRunner. @Home capped the streams, perhaps to save on costs, and yet are losing millions per day. Maybe they deserve to go under. I guess they can't hope for a gov't bailout like those opportunist airlines. Pity.

37 posted on 11/30/2001 5:18:16 PM PST by newzjunkey
[ Post Reply | Private Reply | To 10 | View Replies]

To: spycatcher
bttt
38 posted on 11/30/2001 5:19:58 PM PST by Don Myers
[ Post Reply | Private Reply | To 1 | View Replies]

To: Myrddin
Some good info from the other thread:

"I might do an ipconfig or winipcfg and try to use my current address and subnet as a static IP. After all who's to say that they will just turn off all the routers? They may just turn off the DHCP servers."

"Just called the comcast hotline and got the 5:00 PM update. They said that @home has the right to end service at midnight tonight, but that comcast does not expect any interruption of service."

For all Insight@Home Customers [actually some good news] from their situation update page...

"We are working hard to avoid any inconvenience to our customers. In mid-October, we, together with other @Home affiliates (including Cox, Comcast, and Mediacom), increased our payments by over 50% to ensure uninterrupted service until an agreement among the Creditors could be reached; this was done at no additional cost to our customers. @Home affiliates including Insight are supporting AT&T in its bid to buy the @Home network. If the network were to go dark, there would be no cash coming in nor would there be any bids for @Home's assets. Therefore, it makes no sense for @Home to "pull the plug."

If the unlikely occurs, we will cover your cost of a dial-up service until we can transition you back to our broadband service. As I mentioned in our earlier note, we are talking with AOL Broadband and Road Runner, and believe we can expedite a transition."

39 posted on 11/30/2001 5:22:45 PM PST by spycatcher
[ Post Reply | Private Reply | To 35 | View Replies]

To: newzjunkey
The way I see it, is if @home even loses service even temporarily, we as customers shouldn't be charged for it. Simply, Net Zero is not the alternative! Cox knew this was coming, and should have had there act together already; now I'm hoping there will be no outages tonight, or in the near future.
40 posted on 11/30/2001 5:24:53 PM PST by lady reaper
[ Post Reply | Private Reply | To 37 | View Replies]


Navigation: use the links below to view more comments.
first previous 1-2021-4041-6061-80 ... 121-139 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson