The most successful small businesses in my area are sole proprietorships that employ only family members.
Apparently those family run businesses are so filthy rich they can’t be bothered to call potential customers back or show up when they’re scheduled to do a job. I’ve called 4 companies in over a week and can’t get anyone to show up.
Too many companies are losing business because of AI and those stupid never working correctly answering devices. Customer service is out the window. A human who picks up the phone works wonders and when they can fix the customers problem (yeah, that’s a rarity) the company gains a customer for life.