LOL…good theory. But why must they tell me “Your call is important to us” while torturing me?
And how much longer must we be told “Listen carefully as our menus have recently changed.” Does “recently” mean three years ago? How could every business in America have changed its menus recently? There must be a huge consulting business on Phone Menu Design.
What, do you expect them to be honest? If they were, they'd say, "We don't give a crap about you or your problems, and we'd be a lot happier if you'd just quit bothering us."
Also “ Please be patient as we are experiencing higher than normal call volumes” (as compared to what? 3AM Saturday morning?)
It really means “We’re too cheap to hire more than two phone reps who speak English as a fourth language which they only learned by watching Satellite TV reruns of the Flintsones, for the entire customer base”
If our call were really important, they’d treat us better.
And then the immediate population or email “”How would you rate our service?” when you’re done.